Description
The professional will manage sales and service processes, applying quality strategies and monitoring performance and satisfaction indicators to propose continuous improvements. They will be responsible for monitoring satisfaction surveys (SMD and CSI), identifying and addressing negative feedback (Hot Alerts) in collaboration with managers, and recording corrective and preventive actions in the manufacturer's portal. Additionally, the professional will disseminate survey results, monitor the execution of action plans, and display results on visible management boards. Furthermore, they must apply quarterly checklists for Sales, Service, and Management, as well as conduct monthly meetings to analyze results and define goals.
Minimum Education: High School (Secondary Education)
Desired Qualification: * High School (Secondary Education)
* FOOD ALLOWANCE
* LIFE INSURANCE
* MEDICAL PLAN
* DAY OFF
* STUDY GRANT
* DENTAL PLAN
* TRANSPORTATION ALLOWANCE