Description
The professional will manage sales and service processes, applying quality strategies and monitoring performance and satisfaction indicators to propose continuous improvements. Responsibilities include monitoring satisfaction surveys (SMD and CSI), identifying and addressing negative feedback (Hot Alerts) in collaboration with managers, and recording corrective and preventive actions in the manufacturer's portal. The professional will also disseminate survey results, monitor the execution of action plans, and display results on visible management boards.
Minimum Education: High School (Secondary Education)
Desired Education: * High School (Secondary Education)
* TRANSPORTATION ALLOWANCE
* DENTAL PLAN
* DAY OFF
* STUDY GRANT
* LIFE INSURANCE
* MEDICAL PLAN
* MEAL ALLOWANCE