Senior Traffic Analyst

Description

Job Summary: A professional responsible for creating and updating databases, automating reports, and analyzing operational indicators to support management decision-making. Key Highlights: 1. Supporting management in strategic decision-making 2. Automating reports and improving processes 3. Analyzing operational indicators for optimization **Occupation:** Others R$ **Salary Expectation** R$ 3,64 **Number of Positions** 1 **Working Hours** Not specified **Education Level** Bachelor's degree (in progress) **City** Juiz de Fora \- MG * R$ **Salary Range** R$ 3,64 * **Number of Positions** 1 * **Working Hours** Not specified * **Education Level** Bachelor's degree (in progress) * **City** Juiz de Fora \- MG Applications for this opportunity are open until **03/12/2026** ### **Job Description** Responsibilities: Create and update databases, ensuring the integrity and consistency of information used by the planning department. Automate reports and propose improvements to data control and analysis processes to increase efficiency in operational routines. Monitor and maintain the delivery of reporting and automation routines performed by the team, ensuring information quality, reliability, and alignment with departmental objectives. Perform analyses of operational indicators to support management decision-making and identify opportunities to improve operational performance. Support traffic monitoring for customer service operations, contributing to balancing demand, operational capacity, and established service levels. ### **Prerequisites** Education/Course: Completed or ongoing bachelor’s degree in Administration, Engineering, Statistics, Economics, Information Systems, or related fields. Knowledge: Excel — Intermediate proficiency. KPI Analysis — Intermediate proficiency. Preferred Qualifications: Power BI — Intermediate proficiency. SQL Server — Intermediate proficiency. WFM / Call Center Planning. Personal Attributes: • Analytical and data-driven mindset • Organized and detail-oriented • Proactive in identifying improvements and solutions • Strong communication skills for interaction with operational teams and management • Ability to handle deadlines and multiple concurrent tasks • Autonomy in conducting analyses and departmental routines. ### **Benefits** Transportation Voucher (VT) Meal Voucher (VR): R$ 19.10 Gympass Health Insurance Day Off Childcare Allowance: R$ 258.81 (for children up to 4 years and 6 months) PCD Allowance: R$ 258.81 (for children with special needs up to 4 years and 4 months) ### **Notes** Desired Experience: Experience in operational planning and monitoring within customer service environments (contact centers or high-volume operations), performance indicator (KPI) analysis, and preparation of managerial reports. Practical experience in operational data analysis, decision-support activities, and structured analytical support to operational departments. Additional advantage: Experience in workforce sizing, call traffic control and optimization, shift scheduling, and productive capacity analysis. Applications for this opportunity are open until **03/12/2026** #### **About the Company** Cercred is a company specializing in contact center services and credit recovery, offering omnichannel and multichannel online and offline solutions, active and inbound telemarketing for sales and customer service (SAC). #### **Location** *Avenida Vereador Raymundo Hargreaves, 310 • Fontesville • 36\.083\-770 • Juiz de Fora \- MG*