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Job Summary: Direct customer service, either in person or by phone, clarifying doubts, completing, registering, and verifying documents. Key Highlights: 1. Greet and assist customers in person and by phone. 2. Schedule appointments, register patients, and manage patient records. 3. Promote campaigns and maintain the organization of the environment. Greet and provide direct customer service, either in person or by phone, clarifying doubts, completing, registering, and verifying various documents. **Responsibilities and Duties** * Follow work instructions outlined in the company's Standard Operating Procedures manual; * Keep equipment and the workplace organized and well-maintained; * Assist customers by providing all necessary support services, either in person or by phone; answer questions and clarify doubts related to clinic operations; * Receive and register orthodontic documentation, radiographs, and complementary exams; * Schedule, monitor, and manage patient appointments during retention, eruption, or temporary absence periods; * Occasionally confirm appointment times for customers who did not receive SMS notifications; * Occasionally schedule appointments for new patients and those currently undergoing treatment; * Reschedule appointments for customers who missed their scheduled visits; * Receive customer payments for services rendered and record transactions in the management system; * When handling cash receipts, submit a detailed financial report regarding cash flow to the company’s administrative supervisor; * Assist customers in using the self-service kiosk; * Provide personalized service to customers/accompanying persons waiting in the reception area; * Promote thematic and promotional campaigns among customers, guiding procedures, clarifying doubts, distributing gifts, etc.; * Regularly check ambient temperature and background sound levels, as well as TV and radio in waiting rooms; * Accurately record and objectively relay messages to respective departments/sectors within the company; * Monitor PABX operation and redirect incoming calls to appropriate departments/sectors; * Occasionally contact new patients to schedule their first appointment; \- Monitor the operation of the self-service kiosk; * Maintain general organization, cleanliness, and hygiene of the department; * Participate in technical and/or behavioral training programs offered by the company. **Requirements and Qualifications** * Completed High School education; * Intermediate computer skills; * Customer service experience; * Basic mathematical calculation skills. Competencies * **Communication:** Verbal fluency; clear diction; writing and grammar proficiency; communication skills; negotiation skills. * **Social Skills:** Interpersonal relationships; teamwork; ability to interact with the public; friendliness. * **Behavioral Skills:** Empathy; ethics; proactivity; initiative; commitment; conflict management; assertiveness; discretion; dynamism; responsibility. * **Organizational Skills:** Time management; planning and organization. **Additional Information** We are Brazil's largest orthodontics network! We were founded with the mission of democratizing and modernizing dental care through humane, high-quality services offered at accessible prices. With **over 20 years** of experience, we operate more than **350 units** across Brazil and have served over **8 million satisfied customers**, proudly displaying the OrthoDontic brand in their smiles. **Here, you’ll find opportunities to grow and transform smiles alongside us. Join OrthoDontic and be part of this success journey!**
