Field Services Operator

Description

Job Summary: We are seeking a Field Services Operator to perform installations, repairs, and address changes, following operational procedures and delighting customers. Key Highlights: 1. Attentive professional who delights customers and demonstrates a sense of ownership. 2. Perform field "Service Orders". 3. Ensure the preservation and proper use of company resources. We are looking for a **Field Services Operator** to carry out field "Service Orders" (SOs), including installation, repair, address change, and other services, in accordance with the company's defined operational procedures. If you are an attentive professional who delights your customers and demonstrates a sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Drive company vehicles when necessary; * Carry out additional activities related to the position, as needed by the department and directed by leadership; * Maintain company vehicles in compliance with processes defined by the Fleet Department, ensuring their proper operation; * Implement workplace safety procedures, such as Preliminary Risk Analysis (PRA) and use of Personal Protective Equipment (PPE), in accordance with current legislation; * Perform field service SOs, including installation, repair, address change, and other services, in accordance with the company's defined operational procedures; make referrals for additional or new sales; * Safeguard and assume responsibility for the preservation, maintenance, proper use, and custody of company-provided resources, and inspect the work environment after service completion to ensure organization, cleanliness, and proper disposal of used materials. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Knowledge of networks and computer maintenance; * Familiarity with local geography; * Driver's license category "B" and defensive driving certification. **Preferred qualifications:** * Six months of experience in telecommunications; * Availability for travel; * Knowledge of access transmission technologies and media — twisted-pair cables and optical fiber; * Router and signal repeater configuration; * Structured cabling; * Customer service techniques. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that supports personal and professional development; * Horizontal and vertical work environment — meaning you are the protagonist of your own career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity from rural areas to state capitals**, actively contributing to Brazil’s digital transformation.