**Description and Responsibilities:** **Schedule:** 1:30 PM to 5:30 PM **Level:** Apprentice **Employment Type:** Fixed-Term Contract* Responsible for supporting administrative and operational activities of the hospital ombudsman office, working under direct supervision with a focus on learning, professional development, and contributing to excellence in public service. * The Young Apprentice is encouraged to develop skills such as empathy, active listening, organization, and communication, and is introduced to the institution's culture of welcoming and respect. **Requirements:*** Assist in recording and organizing feedback received by the ombudsman office (compliments, suggestions, complaints, and reports). * Support in-person and telephone customer service, always demonstrating friendliness, courtesy, and professional conduct. * Track the forwarding of requests to responsible departments under guidance from the ombudsman team. * Assist in preparing spreadsheets, simple reports, and document organization. * Contribute to updating basic indicators, such as the NPS (Net Promoter Score), under supervision. * Participate in training sessions and internal meetings focused on professional development and humanized service delivery. * Maintain ethical, respectful, and collaborative behavior in the workplace. **Benefits:** Internal benefits, Birthday Leave, Health Insurance Plan, Dental Insurance Plan, Meal Voucher, Transportation Voucher
João Silva
Indeed · HR
João Silva
Indeed · HR
