CENTRAL BUSINESS SUPERVISOR

Description

Job Summary: A professional to monitor routines, supervise operations, evaluate service quality, prepare reports, and manage performance indicators, ensuring process standardization and optimization. Key Highlights: 1. Continuous monitoring and supervision of routines and operations 2. Analysis of reports and performance indicators (KPIs) 3. Implementation and monitoring of internal procedures **Job Description:** ---------------------- \- Continuous monitoring of daily routines, standards, procedures, and disciplinary aspects, keeping the team aligned with organizational and operational objectives; \- On-site supervision (management by walking around), closely observing operations at service islands and service cells; \- Evaluation of service quality through monitoring, teleconferences, and interventions for support and continuous improvement; \- Preparation and analysis of reports and spreadsheets to measure results related to appointments, sales, campaigns, and surveys; \- Effective use of performance indicators (KPIs), such as AHT, ACD, ASA, average ticket, and analysis of departmental effectiveness; \- Supervision of proper use of standardized scripts to professionalize service delivery, minimizing errors and optimizing processes; \- Daily/weekly issuance and analysis of central performance reports, including shift scheduling, medical certificates, days off, and time bank management; \- Implementation and monitoring of internal procedures, such as manuals, SOPs, and operational routines; **Mandatory Requirements:** ------------------------------ Postgraduate Degree **Desirable Requirements:** -------------------------- CNH \- National Driver's License Relevant Work Experience **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- Not Applicable **Benefits:** --------------- Profit and Results Sharing Program (PLR) Health Insurance (Unimed) Dental Insurance (DentalUni) Meal Voucher Childcare Assistance WellHub Life Insurance Mental Health and Well-being Programs Pharmacy and SESC Agreements Discounts at Educational Institutions And others **Work Location:** ---------------------- M. A. MAQUINAS AGRICOLAS LTDA.