Job Summary: We are seeking a talented Multitasking Attendant to join our team, delivering exceptional citizen service and operational and administrative support. Key Highlights: 1. Opportunity to advance your career in a dynamic environment 2. Focus on innovation and solutions that transform public services 3. Teamwork, continuous learning, and constant challenges Citizen Experience is looking for a talented and exceptional **Multitasking Attendant** to join our team. If you possess strong customer service skills and a communicative personality, this could be the opportunity you've been waiting for! Here, we are part of an exceptional team where we see each other, help each other, respect each other, contribute, motivate each other, and collaborate creatively (that’s where the best ideas are born). If you’re thinking about accelerating your career in an environment full of opportunities—where career acceleration means not only advancing in roles and responsibilities but also facing constant challenges—don’t miss this opportunity! **Responsibilities and Duties** **Citizen Service** * Receive and guide users regarding available services. * Inform about wait times and assist with queue organization. * Conduct triage and verification of documents (legibility, validity, and requirements). * Distribute tickets, provide guidance during contingencies, and assist individuals with mobility difficulties. * Conduct satisfaction surveys and promote internal campaigns. * Encourage and support the use of kiosks, self-service options, and digital services. * Identify medical emergencies and alert responsible support staff. * Report incidents to the Service Supervisor. **Operational Service** * Activate electronic ticket calling. * Serve citizens via system according to ticket number and requested service. * Verify and enter registration data; collect signatures or biometrics when necessary. * Issue documents, explain fees, and forward subsequent steps. * Refer complex cases to the Technical Supervisor. * Restock printer supplies (paper, toner, etc.). **Backoffice** * Access digital platform to analyze requests. * Review submitted documents and verify compliance. * Inform citizens about required corrections and new uploads. * Schedule appointments and send notifications via system. * Conduct video-call service sessions when necessary. **Administrative Activities** * Archive documents per agency instructions. * Prepare reports on services performed or canceled documents. * Transmit and receive documents via system or e\-mail. **Requirements and Qualifications** * Completed Technical High School in Information Technology * Basic computer knowledge (text editing, spreadsheets, internet); * Proficient typing and system usage; * Strong oral and written communication skills; * Organization, discipline, and attention to detail; * Flexibility, dynamism, and ease in dealing with the public; * Willingness to learn new processes. #### **Preferred Qualifications** * Experience in public-facing service; * Experience with computerized systems and digital platforms. **Additional Information** Meal Allowance or Food Allowance Wellhub Benefits Program Zenklub Psychologists Dental Uni Unimed Health Plan Medipreço Pharmacy Network Benefits Woli Development Platform Birthday Day Off We are **CiX \- Citizen Experience**, a govtech dedicated to transforming access to public services—making citizens’ lives easier through innovative solutions, more technology, and greater efficiency. Our goal is to integrate physical and digital channels, delivering a complete experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic work environment with opportunities for continuous learning and challenging projects, join our team! \#ForPeople
João Silva
Indeed · HR
João Silva
Indeed · HR
