Commercial Supervisor

Description

Job Summary: Supervise, coordinate, and develop the commercial recruitment team, ensuring high performance in converting candidates into students and excellence in the candidate experience. Key Highlights: 1. Lead and develop the frontline commercial recruitment team. 2. Manage the sales funnel, processes, and KPIs with a focus on results. 3. Implement strategic people management, CRM, and AI tools. Supervise, coordinate, and develop the frontline commercial recruitment team, ensuring high performance in recruitment, candidate service, relationship building, and conversion of candidates into students. Manage strategic people management, processes, KPIs, and tools (CRM, automation, and Artificial Intelligence), ensuring excellence in the candidate experience and achievement of commercial and institutional goals. **Responsibilities**: * Supervise the commercial and CAC attendants/consultants team, ensuring alignment with the Institution's recruitment, conversion, and retention targets. * Manage the candidate sales funnel (lead → interested → enrolled → approved → enrolled), identifying bottlenecks and proposing improvements. * Monitor and ensure execution of active prospecting routines (phone calls, WhatsApp, e-mail, social media); inbound service (phone, chat, in-person, digital media); structured follow-up (deadlines, number of attempts, outreach standards). * Monitor KPIs; * Plan, jointly with Marketing, promotional activities, recruitment campaigns, school and corporate outreach initiatives, and relationship-building events. * Ensure correct, up-to-date, and standardized CRM usage across the entire team. * Monitor data entry quality (mandatory fields, contact history, lead status, source, interest, course, campus, learning center, service channel). * Develop and monitor reports, dashboards, and analytics, transforming data into actionable insights for decision-making. * Adjust commercial workflows and processes in the CRM (pipelines, stages, tasks, triggers) to enhance efficiency, agility, and conversion. * Provide updates to Marketing, Commercial, and Executive Leadership teams. * Lead, engage, and develop the frontline team, fostering a results-oriented environment with excellence in service. * Establish, monitor, and review individual and collective team goals. * Conduct periodic performance evaluations (quantitative and qualitative). * Deliver frequent feedback, alignment meetings, and individual development plans. * Identify training needs—technical (products, systems, CRM, argumentation, sales techniques) and behavioral (communication, empathy, resilience, teamwork). * Participate in recruitment, selection, and onboarding processes for new call center staff. * Monitor team scheduling, working hours, attendance tracking, vacation planning, and staff reassignments. * Perform other management-related duties. **Work Schedule**: Monday to Friday, 08:00 to 18:00. Weekend availability required as needed. **Salary**: R$ 5.703,00 **Requirements**: * Driver's License Category B; * Weekend availability for activities (when required); * Proven experience as a Supervisor documented in the CTPS (Employment Record Book); * Completed undergraduate degree in Business Administration, Marketing, Commercial Management, Communications, Public Relations, or related fields; * Postgraduate degree in Commercial Management, Marketing, Human Resource Management, or related areas is considered a plus; * Experience managing targets, KPIs, sales funnels, and CRM routines; * Experience in the education sector (colleges, universities, online education platforms) or call centers is a plus; * Proficiency in Microsoft Office Suite, especially Excel (intermediate/advanced level: formulas, basic dashboards, data analysis); * CRM experience (HubSpot preferred, or similar platforms such as RD Station, Salesforce, Pipedrive, etc.); * Digital service tools (IP phone, chat, WhatsApp Business/API, e-mail, social media); * Familiarity with marketing and sales automation and application of Artificial Intelligence in commercial operations; * Basic knowledge of digital marketing and educational marketing (recruitment campaigns, lead journeys, lead nurturing, and remarketing). **Benefits**: * Performance bonus; * Transportation allowance; * Legal assistance; * Company vehicle; * Health insurance (Unimed); * Sesc partnership in Uberlândia; * Dental insurance (Uniodonto). This position is also open to persons with disabilities (PCD). Compensation: R$5.703,00 per month Benefits: * Health insurance * Dental insurance * Company mobile phone * Transportation allowance Selection Question(s): * Do you have proven experience as a Supervisor? * How many years of experience do you have? * Do you have CRM knowledge? Which one(s)? * In management roles, which sectors have you worked in? * What is your educational background? * Do you have weekend availability? * Do you hold a Category B driver's license? Work Location: On-site