CRM CUSTOMER SUPPORT REPRESENTATIVE

Description

Job Summary: Opportunity to join the CRM team providing remote user support, analyzing and resolving connectivity issues, and guiding customers. Key Highlights: 1. Friendly and excellent telephone customer service 2. Remote user support and analysis of connection issues 3. A company that values diversity and development We work tirelessly to connect people. Therefore, working at VERO is the ideal opportunity for those who enjoy challenges. More than that, it is an opportunity to gain knowledge and grow within a forward-looking company. Our CRM team is expanding—see more details about this position below. **Responsibilities and Duties** * Provide friendly and excellent telephone support, deliver remote user assistance, analyze and resolve connectivity-related issues, and guide customers on proper usage and other questions; * Accurately and completely log support tickets; * Analyze and forward tickets to the operations department in specific cases requiring on-site correction; Forward customer questions and requests to the respective departments. * **Requirements and Qualifications** * Completed high school education; * Flexible availability (including potential night shifts); * Familiarity with operating systems. **Additional Information** #### **Working Hours:** #### **We Offer:** * Commission * Profit-Sharing Program (PPR) * Medical and Dental Assistance * Meal and Food Allowance * Life Insurance * PAS (VERO Social Support Program) * One paid day off during your birthday month * Corporate University * Totalpass (Discounts on Gyms/Sports) * Daycare Assistance * Assistance for Children with Disabilities * Internet This position is open to candidates with disabilities (PCDs). At VERO, we value Diversity because we believe sharing ideas and different perspectives is essential to representing our customers’ needs! VERO values Privacy and Personal Data Protection. The personal data of the candidate will be processed in accordance with our Privacy Policy available on our website https://verointernet.com.br/politica\-de\-privacidade/, under the dedicated section “WHEN YOU APPLY FOR ONE OF OUR JOB OPENINGS”. We are **VERO**, Born from the combination of service quality and agile customer service to simplify each customer’s world. Today, VERO ranks among the largest broadband providers in Brazil, serving over one million subscribers. Our purpose is to lead the (r)evolution in customer experience—beyond mere connectivity. It’s not just about doing more, but about doing better. Our services bridge people to knowledge, entertainment, and high-quality, high-speed interactions. We know every person has their own world—and we pay attention to what that world needs. **VERO—AS BIG AS YOUR WORLD!**