CUSTOMER SUPPORT ATTENDANT

Description

Job Summary: An opportunity to provide telephone and remote support, resolve connection issues, and guide customers on product usage and related inquiries, within a company that values professional growth and future-oriented development. Key Highlights: 1. Friendly and excellent telephone support 2. Remote support, analysis, and resolution of connection issues 3. Opportunity for professional development in an innovative company We work tirelessly to connect people. Therefore, working at VERO is the ideal opportunity for those who enjoy challenges. More than that, it is a chance to acquire knowledge and grow within a forward-looking company. Our CRM team is expanding — please see further details about this position below. **Responsibilities and Duties** * Provide friendly and excellent telephone support, deliver remote assistance to users, analyze and resolve potential connection-related issues, and guide customers on proper usage and address other inquiries; * Accurately and completely register service tickets; * Analyze and forward tickets to the operations department in specific cases requiring on-site correction; Forward customer inquiries and requests to the responsible departments. * **Requirements and Qualifications** * Completed high school education; * Flexible availability (including possible night shifts); * Familiarity with operating systems. **Additional Information** #### **Working Hours:** 6x1 rotating schedule: 2:40 PM to 9:00 PM or 3:30 PM to 9:50 PM #### **We Offer:** * Commission * Profit-Sharing Program (PPR) * Medical and Dental Assistance * Meal and Food Allowance * Life Insurance * PAS (VERO Social Support Program) * One paid day off during your birth month * Corporate University * Totalpass (Discounts at Gyms/Sports Facilities) * Daycare Assistance * Assistance for Children with Disabilities * Internet This position is open to candidates with disabilities (PCDs). At VERO, we value diversity because we believe sharing ideas and different perspectives is essential to representing our customers’ needs! VERO values Privacy and Personal Data Protection. The candidate’s personal data will be processed in accordance with our Privacy Policy available on our website https://verointernet.com.br/politica\-de\-privacidade/, under the dedicated section “WHEN YOU APPLY FOR ONE OF OUR JOB OPENINGS”. We are **VERO**, Born from the combination of service quality and agile support to simplify every customer’s world. Today, VERO ranks among the largest broadband providers in Brazil, serving over one million subscribers. Our purpose is to lead the (r)evolution of customer experience — beyond connectivity alone. It is not just about doing more, but about doing better. Our services serve as bridges enabling people to access knowledge, entertainment, and interactions with quality and speed. We know each person has their own world — and we pay close attention to what their world needs. **VERO — As Big As Your World!**