NTI Intern

Description

The IT Intern at Alfa Transportes will serve as the right-hand support for the technical team, assisting in maintaining the technological infrastructure and providing user support (head office and branches). The goal is to ensure digital tools operate without interruption, enabling logistics and transportation operations to continue uninterrupted. **Key Responsibilities** * **User Support (Help Desk):** Assist with Level 1 service requests, resolving hardware, software, e-mail, and connectivity issues. * **Hardware Maintenance:** Formatting computers, installing operating systems (Windows/Linux), and configuring peripherals (thermal printers, barcode scanners, etc.). * **Networks and Infrastructure:** Support structured cabling organization and basic network asset monitoring. * **Internal Systems (ERP/TMS):** Provide basic support for the company's transportation and logistics management system. * **Asset Management:** Assist in tracking IT equipment inventory (laptops, data collectors, corporate mobile phones). * **Documentation:** Update procedural manuals and knowledge bases for end users. **Requirements and Qualifications** * **Education:** Currently enrolled in a Bachelor's degree program in Computer Science, Information Systems, Software Engineering, or related fields (preferably from the 2nd semester onward). * **Technical Knowledge:** * Basic to intermediate Microsoft Office suite proficiency. * Familiarity with computer assembly and maintenance. * Basic networking knowledge (IP, routers, Wi-Fi). * **Preferred Qualifications:** \* Knowledge of SQL or programming logic. * Interest in logistics processes and supply chain management. **Behavioral Profile (Soft Skills)** At Alfa Transportes, we value proactivity and agility, as the transportation sector operates at a fast pace.* **Clear Communication:** Ability to explain technical solutions to non-technical users. * **Resilience:** Ability to handle the urgency typical of the logistics sector. * **Curiosity:** Willingness to learn new technologies and understand how IT impacts the company's business. * **Organization:** Discipline to manage the queue of service requests and priorities. **What Does Alfa Offer?** * Market-competitive internship stipend. * Transportation allowance / Parking. * Practical learning path within a robust infrastructure environment. * Real opportunity for permanent employment based on performance and available positions.