SUPPORT TECHNICIAN - Downtown

Description

Job Summary: A professional to serve customers, identify and resolve technical issues, log support interactions, and collaborate with product and technology teams. Key Highlights: 1. Serve customers promptly and with high quality. 2. Identify and resolve issues by performing basic analysis. 3. Contribute to process improvements and enhance the customer experience. A financial institution is seeking a Support Technician in Blumenau (Downtown). **Responsibilities:** Serve customers promptly and with high quality. Identify and resolve issues by performing basic analysis. Log and track support interactions in the system. Assist in resolving technical requests. Collaborate with product and technology teams as needed. Contribute to process improvements and enhance the customer experience. Previous experience as a Support Analyst, Technical Support Assistant, Customer Service Technician, or Support Specialist may indicate alignment with some of the responsibilities of this role. Completed technical education required. Relevant experience necessary. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Voucher * Transportation Voucher * Health Insurance * Dental Insurance * SESC Membership * Birthday Day Off **Additional Information:** * Employment Type: Permanent \- On-site. * Duration: Full-time * Working Hours: Monday to Friday, from 08:00 to 18:00\.