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Job Summary: This role involves direct customer service, clarifying doubts, handling documents, scheduling appointments, and managing payments in a dental clinic setting. Key Highlights: 1. Direct customer service, in person and by phone 2. Management of patient appointments and documents 3. Opportunities for professional growth and development Receive and provide direct customer service, in person or by phone, clarifying inquiries, completing, registering, and verifying various documents. **Responsibilities and Duties** * Follow work instructions specified in the company's standard operating procedure manual; * Maintain equipment and the workplace in an organized manner, ensuring their preservation; * Serve customers by providing all necessary support services, in person or by phone; answer customer questions and clarify doubts related to clinic operations; * Receive and register orthodontic documentation, radiographs, and supplementary examinations; * Schedule, monitor, and manage patient appointments during retention, eruption, or temporary absence periods; * Confirm customer appointment times; * Schedule appointments for new patients and those undergoing treatment; * Reschedule appointments for customers who missed their consultations; * Receive customer payments for services rendered, recording transactions in the management system; * When receiving payments, submit financial accountability reports regarding cash flow to the company's administrative manager; * Assist customers in using the self-service kiosk; * Provide personalized service to customers/accompanying persons waiting in the reception area; * Promote thematic and promotional campaigns to customers, guiding procedures, clarifying doubts, distributing gifts, among others; * Regularly monitor ambient temperature and background sound levels, including TV and radio in waiting areas; * Accurately record and objectively relay messages to respective departments/sectors within the company; * Monitor and manage PABX operation, redirecting incoming calls to appropriate departments/sectors; * Contact new patients to schedule their first consultation; \- Monitor the operation of the self-service kiosk; * Ensure general organization, cleanliness, and hygiene of the department; * Participate in technical and/or behavioral training programs provided by the company. * Archive documents in the system and in the appropriate physical location; * Renegotiate payment terms with delinquent customers according to the company's manual; * Maintain accurate patient information records in the system. **Requirements and Qualifications** * Completed High School education; * Intermediate computer skills; * Customer service experience; * Basic mathematical calculation skills. Competencies * **Communication:** Verbal fluency; Good diction; Writing and grammar; Communication skills; Negotiation. * **Social:** Interpersonal relationships; Teamwork; Ability to handle public interaction; Friendliness. * **Behavioral:** Empathy; Ethics; Proactivity; Initiative; Commitment; Conflict management; Assertiveness; Discretion; Dynamism; Responsibility. * **Organizational:** Time management; Planning and organization. **Additional Information** Benefits offered: • Dental plan, with services available at the clinic itself; • Monthly meal allowance; • Transportation allowance, as needed; • Ongoing internal training on sales, customer service, and consumer behavior; • Participation in internal campaigns, rewards, and recognition initiatives. We are Brazil's largest orthodontics network! We were founded with the purpose of democratizing and modernizing dental care through humanized, high-quality services offered at accessible prices. With **over 20 years** of experience, we operate more than **350 units** across Brazil and have served over **8 million satisfied customers**, whose smiles proudly bear the OrthoDontic brand. **Here, you’ll find opportunities to grow and transform smiles alongside us. Join OrthoDontic and be part of this success journey!**
