Administrative Assistant

Description

Job Summary: In-person and digital customer service, appointment scheduling, patient check-in and check-out, reception organization, and administrative support. Key Highlights: 1. Customer service with courtesy and clarity 2. Reception organization and welcoming environment 3. Support in various administrative tasks Orthopedic Clinic located near Hospital Cristo Redentor, in the North Zone of Porto Alegre, is seeking an Administrative Assistant: On-site – CLT contract. Responsibilities: In-person, telephone, and digital channel customer service, providing information courteously and clearly; scheduling, confirming, and rescheduling appointments and exams; patient check-in and check-out, verifying registration data and documents; guiding patients regarding appointment times, exam preparation, internal workflows, and institutional policies; updating and maintaining accurate patient data in the system; supporting reception organization to ensure a welcoming and orderly environment; directing patients to respective departments or professionals; managing service queues and prioritization according to protocols; assisting in verification of health insurance authorizations and referral forms, where applicable; recording incidents, requests, and relevant information for the team; supporting administrative tasks related to customer service. Requirements: Courtesy, strong communication and expression skills, passion for customer service. Some experience in customer service is required. Schedule: Monday to Saturday (some Saturdays on rotating schedule), 6 hours 15 minutes per day – flexible schedule – 180 hours/month. Total Remuneration: Approximately R$2,400.00 (Base salary: R$1,850.00 + cash handling allowance + bonus). Benefits: Meal voucher R$19.50/day + Health insurance + Birthday day off + Discounts on FGV courses + Gym membership + Possibility of having meals on site