Customer Service Assistant

Description

Job Summary: As a Customer Service Assistant at Yara, you ensure efficient handling of service requests, provide support to internal departments and customers, and operationalize sales and post-sales processes. Key Highlights: 1. Efficient handling of service requests and customer support 2. Support to Commercial and Operations departments 3. Optimization of sales and post-sales processes Posting Date: Feb 23, 2026 Location: Porto Alegre, BR Knowledge Area: Administrative and Office Support Job Type: Permanent Work Modality: On-site \+ Remote Job Requisition ID: 24173 **Customer Service Assistant** ==================================== At Yara, we are part of a global network collaborating to profitably and responsibly address some of the world's biggest challenges \- resource scarcity, food insecurity, and environmental change. **Apply by** -------------------- 03/04/2026\. **Area Overview** ------------------------ At Yara, we contribute daily to building an increasingly collaborative society, a world without hunger, and a respected planet. We generate positive impact by using the economy as an engine for change toward sustainable growth. The Customer Services team’s purpose is to serve as our customers’ trusted post-sales partner, delivering a positive and autonomous experience throughout the entire order lifecycle. We operate in an integrated manner across areas such as Credit, Accounts Receivable, Support and Customer Service, Governance and Performance, and Regional Service Centers — ensuring operational fluidity, on-time delivery, and excellence in the end-customer experience. **Position Description \| Responsibilities** --------------------------------------------- * Ensure timely handling of service requests (SLA), aligned with current targets, while maintaining visibility into operational risks and bottlenecks; * Execute changes to sales orders in accordance with internal policies and procedures, covering Direct Sales, Anticipated Billing, and Account & Order Sales; * Provide efficient support to Commercial, Operations, and customers — clarifying doubts, guiding workflows, and ensuring smooth process execution; * Strictly comply with established policies and procedures, critically identifying opportunities for improvement and suggesting revisions when necessary; * Operationalize processes related to Distributors and Consignment operations, ensuring compliance and traceability; * Perform adjustments and corrections to orders involving fiscal inconsistencies or issues related to Invoice issuance, including handling and follow-up of SAQs (Service Action Requests); * Maintain organized and up-to-date records in internal systems, ensuring data quality. **Profile \| Education and Knowledge** -------------------------------------- * Currently pursuing or completed Bachelor’s degree in Business Administration, Production Engineering, Economics, or related fields; * Knowledge of administrative and operational post-sales routines; * Experience in customer service and interfacing with internal departments; * Familiarity with sales order processes (modifications, tracking, and organization); * Intermediate Excel skills (filters, VLOOKUP/XLOOKUP, basic PivotTables); * Familiarity with operational KPIs and service request management (SLA, backlog); * Experience with SAP ERP systems; **Additional Information** -------------------------- * Experience creating Macros and/or automations will be considered a plus; * Intermediate English language proficiency will be considered a plus. **Contact Information** -------------------------- Talent Acquisition. **Diversity-Cultivated Knowledge** Yara is committed to fostering a diverse and inclusive environment and takes pride in being an equal-opportunity employer. We believe in a workplace where employees feel comfortable being themselves, encouraging diversity and pluralism of thought. To this end, Diversity and Inclusion (D\&I) is firmly anchored in our business strategy, with over 400 employees worldwide actively engaged as D\&I agents. As part of our recruitment process, and where permitted by local legislation, we may conduct reference and background checks. These checks will only be performed when deemed necessary for the nature of the role. Candidates will be informed by HR prior to any background check initiation.