JUNIOR WARRANTY ANALYST

Description

Job Summary: A Junior Warranty Analyst conducts warranty analyses, monitors product improvements, and manages the network of technical assistants, with a focus on the Consumer Protection Code. Key Highlights: 1. Conducting warranty analyses and monitoring product improvements. 2. Managing the brand's profile on Reclame Aqui and overseeing quality. 3. Searching for and registering new technical assistants. The Junior Warranty Analyst plays a vital role in the warranty department for products sold under our brand, performing warranty analyses, monitoring product improvements, and being responsible for contracting the network of accredited technical assistants. This professional has a clear understanding of the Consumer Protection Code and applies best practices when interacting with Reclame Aqui. Analysis of tickets versus products Quality monitoring in collaboration with Social Media teams, managing the brand's profile on Reclame Aqui Analysis and parts requisitions to the Import Department Suggesting videos for departmental use to better clarify products; ensuring respective business indicators are delivered according to targets Searching for and registering new technical assistants Identifying and reporting recurring defects or flaws potentially originating from manufacturing, to intervene with the vehicle manufacturer; analyzing parts inventory Managing and expanding the coverage of the technical assistant network