Technical Consultant

Description

Job Summary: The professional will serve and advise customers on service sales, performing diagnostics, preparing estimates, and ensuring workshop work quality. Key Highlights: 1. Customer service and advisory support for automotive services 2. Management of workshop service budgets and quality 3. Focus on negotiation and guidance toward results The Sinosserra Group's story began in 1947: Market vision, quality, and credibility transformed a small automobile dealership into one of the largest and most solid business groups in Rio Grande do Sul. Our aspiration is to be a Group recognized for its long-lasting relationships, delivering complete, high-quality experiences. Under the People and Management pillar, our goal is to ensure an environment that values people—aligned and engaged with the Group’s strategy, objectives, and values. **We are over 1,000 employees united by the same values: Determination, Respect, Flexibility, Creativity, Game Vision, Connection with the New, Empathy, Good Humor, Delivery Focus, and the Ability to Inspire Confidence.** Join a Group that believes in people and grows with them! **\#JoinTheGroup** With you, **we are** more **COMPLETE**. **Responsibilities and Duties** * Serve scheduled and walk-in customers, understanding their needs and focusing service sales based on identified needs (during customer interaction or vehicle inspection); * Perform vehicle intake checklists and open service orders following diagnosis; * Prepare estimates using the service menu, increasing opportunities for additional sales; * Ensure workshop team work quality through performance monitoring and participation in online and in-person factory training sessions; * Finalize estimates for services to be performed (labor cost entry) using information provided by the responsible department, then contact the customer to present or negotiate the amount; * Advise customers regarding service type, costs, delivery timelines, and payment terms; **Requirements and Qualifications** **Technical Competencies:** * Completed High School education; * Basic Mechanical knowledge; * Sales techniques; * Workshop processes; **Behavioral Competencies:** * Negotiation; * Organization; * Results Orientation; **Additional Information** **Benefits:** * Birthday day off; * Health Insurance (Unimed or Doctor Clin); * Dental Insurance (Bradesco Dental); * Meal Voucher or Food Allowance; * Transportation Voucher; **We are the Sinosserra Group, one of the largest dealership and financial services groups in Rio Grande do Sul.** Over nearly 80 years, we have distinguished ourselves in the Rio Grande do Sul market through companies including **Sinoscar (Chevrolet), Guaibacar (Volkswagen), Tramonto Jeep, KIA Pampa, Sinosserra Brokerage, Sinosserra Financial, Sinosserra Promotional, ApliCap, and Companhia de Participações Sinosserra (CSC)**. Our achievements reflect strong foundations built upon principles such as respect, honesty, transparency, and hard work. Our results demonstrate a Group prepared to manage crises, develop people, and continuously optimize processes. Our goals are built on broad market vision, relentless pursuit of innovation, and care for our people and communities. For four consecutive years, we have been certified as one of the Best Companies to Work For, according to the Great Place To Work (GPTW) survey. In 2024, we debuted in two new rankings: Best Companies to Work For in Rio Grande do Sul and Best Retail Companies to Work For in Brazil. These achievements reinforce our commitment to strengthening our culture, innovating, recognizing, and caring for our people. *With you,* *we are* *more complete!* *\#JoinTheGroup*