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Job Summary: We are seeking a Junior Support Analyst to monitor systems, manage incidents, and document processes, interacting with various IT departments to ensure stability and security. Key Highlights: 1. System monitoring and incident management 2. Opportunities for improvement and compliance with security standards 3. Interaction with IT teams and process documentation **✨** **Your talent drives our future** ----------------------------------------------- **Getnet** is a global technology company specializing in payment solutions for merchants. Founded in Brazil and present across Latin America and the Iberian Peninsula, we support over **1.3 million merchants** with end-to-end services — from point-of-sale terminals to e-commerce. We are part of **PagoNxt**, Santander Group’s global fintech, and operate as an acquiring hub with strong presence in **Spain, Portugal, Brazil, Mexico, Chile, Argentina, and Uruguay**. Our mission is clear: **simplify payments through innovation, security, and scale**, helping businesses of all sizes grow with agility. We offer a unified platform integrating hardware, software, fraud prevention, acquiring, reconciliation, and financial services — all within a single ecosystem, enabling our customers to focus on growing their business. Joining Getnet means becoming part of a company that combines the innovation of a fintech with the strength of a global bank. **Imagine your future. Care for your career. Simplify your journey.** This means you’ll have the opportunity to build impactful solutions, grow through real development opportunities, and evolve in a culture that values well-being, inclusion, and transparency. We combine flexibility, autonomy, and global collaboration — so you can focus on what matters, connect with purpose, and help shape the future. Here, you’ll find space to grow, real opportunities to lead, and a culture where everyone belongs and contributes. ✨ **If you want to be part of the next generation of financial solutions, this is the right place.** **Can you already picture yourself as an Nxter?** At Getnet, we’re looking for a **Junior Support Analyst** to join our team in **Porto Alegre-RS.** **What you’ll do** * Monitor systems and configuration items registered in monitoring tools; * Provide rapid and accurate monitoring with minimal impact on the environment; in case of an ALERT, contact specialist teams via phone or other available communication channels, formalizing the escalation via email; * Log incidents in control tools, communicate them via WhatsApp, and escalate to IT Management for positioning when necessary; * Perform escalation if unable to contact the specialist responsible for supporting the generated ALERT; * Document processes using available documentation tools, aiming to accelerate processes, enable quick resolution of known issues, and support future reference and procedures; * Handle service tickets and incidents, and interact with other IT departments; * Identify opportunities for process improvement within the area and, whenever possible, support their implementation; * Ensure compliance with information security policies and guidelines, and adherence of activities thereto. **✅ What we’re looking for in you** * Availability to work in a 24x7 team — shift schedule divided into three 8-hour shifts; * Availability to work from 3:30 PM to 12:30 AM; * Currently pursuing a university degree in IT or related fields; * Knowledge of monitoring tools (Zabbix, Grafana, PagerDuty); * Knowledge of Linux and Windows systems; * Basic infrastructure knowledge (Linux and Windows); * Strong communication skills, proactivity, passion for technology, and eagerness to learn; * Sense of urgency, focus, attention, and ability to prioritize critical business alerts causing financial impact. **✅ Bonus points** * Knowledge of automation languages such as Python, Shell script, or Ansible; * Basic Spanish language skills. **What we offer** Medical assistance Dental assistance Wellhub Birthday day off Life insurance Annual vaccination campaign Transportation allowance (VT) Meal/food allowance (VR/VA) Annual bonus Childcare allowance Christmas allowance Extended maternity and paternity leave periods Specialized Personal Support Program (PAPE) Ástex platform: free resource for learning a new language (English, Spanish, French, Italian, German, Portuguese) Access to a learning platform integrated with all LinkedIn Learning and O’Reilly content *️ Possibility to contract personal loans at interest rates lower than market rates **Next step** Apply now — and if you know someone who might be looking for this opportunity, please share.
