Description
Job Summary:
Responsible for assisting users and customers in resolving technological issues, including computers, systems, networks, software, and devices.
Key Highlights:
1. Technical support and troubleshooting via multiple channels
2. User guidance and installation/configuration of software/hardware
3. Incident logging and tracking until resolution
Responsible for helping users and customers resolve technology-related issues, such as those involving computers, systems, networks, software, and devices.
Respond to service requests (via phone, email, chat)
Diagnose technical problems
Guide users on system and equipment usage
Install, configure, and update software and hardware
Escalate more complex issues
Log and track incidents until resolution