Description
Job Summary:
A Level 1 technical support professional providing on-site and remote assistance, performing hardware, software, and network maintenance, configuration, and diagnostics.
Key Highlights:
1. On-site and remote technical support (phone, email, Help Desk)
2. Hardware, software, and network maintenance and configuration
3. Diagnosis and resolution of issues in commercial automation
**RESPONSIBILITIES:**
Provide on-site Level 1 support to the company's clients to resolve service tickets and offer technical assistance to end users; Deliver support on-site and/or via phone, email, and the Help Desk system, logging tickets and updating documentation; Perform hardware, software, and system testing and evaluation; Maintain computers; Configure routers and modems; Install and maintain network assets; Diagnose and resolve issues with commercial automation equipment.
**REQUIREMENTS:**
Relevant work experience; Prior employment at a telecommunications company.
**WORK SCHEDULE:**
Monday to Friday, from 08:00 to 18:30; On-call duty and 7-day shift coverage.
**BENEFITS:**
Transportation Voucher (VT), Meal Voucher (VR)
Register your resume at buscarvagas.com.br and stay updated on the best opportunities.