Process Analyst (Data)

Description

Job Summary: We are seeking a Services Analyst to work on process improvement and delivery of results, performing data analysis and mapping opportunities to optimize the customer journey. Key Highlights: 1. Work on process improvement and delivery of results to customers 2. Perform data analysis and identify insights that drive results 3. Lead projects and initiatives to optimize the customer maintenance journey Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Objective: We are looking for talents to fill the position of Services Analyst. You will be responsible for *Process Improvement and Delivery of Results to Our Customers*. You will be responsible for performing data analysis, mapping opportunities, diagnosing fleet availability for customers, aiming to reduce costs and maintain relationships with business areas and customers to lead projects and initiatives optimizing stages of the customer maintenance journey. Main Responsibilities: * Conduct meetings with internal departments and customers to map improvements and needs regarding fleet availability; * Perform data analysis and identify insights that drive results for the customer; * Prepare managerial presentations for results delivery; * Map processes and identify improvement opportunities; * Propose initiatives that optimize stages of the customer maintenance journey. Prerequisites: * Bachelor's degree completed in Production Engineering, Business Administration, Production Management and/or International Trade (or related fields); * Intermediate/advanced knowledge of Excel and PowerPoint presentations. * Proficiency with continuous improvement tools: Lean Manufacturing and Six Sigma; * Ability to work with agile methodologies; * Entrepreneurial spirit, teamwork, and customer-focused mindset; * Analytical ability, clear communication, and results orientation. Work Location: Campo Bom/RS or Porto Alegre/RS. Work Model: Hybrid (minimum 3 days onsite) Apply now and Vibe with Us!