Customer Support Assistant

Description

Job Summary: Responsible for Level 1 support to maintenance managers, ensuring customer satisfaction and efficient service delivery through various channels. Key Highlights: 1. Support for fleet managers, with a focus on issue resolution and customer satisfaction 2. Technical support and clarification of doubts regarding procedures 3. Clear and fluent communication with the customer Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. **Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.** Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. **Job Objective:** Responsible for Level 1 support to maintenance managers, focusing on ensuring customer satisfaction as well as efficiency in service delivery. **Main Responsibilities:** Providing support to fleet managers via chat, phone, WhatsApp, email, and ticketing systems; Focusing on resolving requests in real time; Maintaining high levels of customer satisfaction; Providing technical support and clarifying doubts regarding procedures and platform usage; Ensuring clear and fluent communication with the customer. **Requirements:** Education: Completed High School (a bachelor's degree is a plus); Basic computer and Microsoft Office knowledge; Customer service experience is a plus. Work Location: Campo Bom Work Format: On-site. **Apply now and Vibe with Us!**