Job Summary: Night Shift Monitoring Analyst to work on Internet Service Provider (ISP) networks, ensuring stability and availability through continuous monitoring and technical support. Key Highlights: 1. Continuous monitoring of network assets in ISPs 2. Initial technical support and alarm resolution 3. Operation within NIIS (NOC/CGR) to ensure network stability We are seeking a **Night Shift Monitoring Analyst** to work in the Network Monitoring area, focusing on Internet Service Provider (ISP) environments. The professional will be responsible for continuously monitoring network assets, handling alarms, and providing initial technical support for low-to-medium complexity issues, ensuring the stability and availability of networks monitored by IPV7, operating within the NIIS (NOC/CGR). Main Responsibilities * Monitor network assets and track alarms generated by monitoring tools. * Resolve low-to-medium complexity logical network issues. * Perform initial analysis and basic troubleshooting in network environments. * Escalate to client technical teams upon alarm or ticket generation. * Contact third-party circuit operators and vendors when required. * Provide customer support via phone, multichannel, and other support platforms. * Document incidents, procedures, and network diagrams. * Support analytical teams with low-to-medium complexity technical requests. * Participate in technical, operational, and continuous development training. Technical Requirements * Proficiency in Microsoft Office Suite. * Basic knowledge of routers, switches, OLTs, servers, and other networking equipment. * Fundamental understanding of the IP protocol. * Familiarity with SNMP for asset monitoring. * Basic knowledge of Telnet and SSH protocols. * Experience conducting connectivity tests (ping, traceroute). * Understanding of the technical infrastructure and operation of Internet Service Provider (ISP) networks. Education and Certifications * Currently pursuing a Technical Degree in Networking or specialization in Telecommunications/Networking. Preferred Qualifications * Certifications such as CCNA, HCIA, JNCIA, or MTCRE. * Knowledge of Linux. * Familiarity with automation and programming languages.