INTERMITTENT – USER SUPPORT TECHNICIAN (IT SUPPORT)

Description

Job Summary: We are seeking a User Support Technician (IT Support) to work flexibly, handling user requests—including logging, tracking, and resolving incidents—as well as performing equipment maintenance. Key Highlights: 1. Flexibility in IT support operations 2. In-person and remote assistance, hardware, software, and network support 3. Dynamism and proactivity in an IT environment ### **INTERMITTENT – USER SUPPORT TECHNICIAN (IT SUPPORT)** Are you looking for **flexibility** and the opportunity to work in IT with a distinctive operational model? We have an excellent opportunity for you! **Employment Model: INTERMITTENT (CLT)** Here, you work on a **call-up basis**, earning **per hour worked**, with all statutory rights guaranteed: ✔ Proportional payment of **13th salary and vacation allowance (already included in remuneration)** ✔ Greater operational flexibility ✔ Ideal for those seeking supplemental income or a flexible work schedule **Hourly Rate:** R$ 10.70 **Additional Benefit:** * **Availability Bonus:** R$ 100.00 upon first call-up of the month * (For professionals who respond promptly to call-ups) **Work Location** Porto Alegre/RS – In-person attendance **Reference Shifts (subject to call-up)** * 8:00 AM to 12:00 PM \| 1:00 PM to 5:00 PM * 9:00 AM to 12:00 PM \| 1:00 PM to 6:00 PM **Main Responsibilities** * User support (in-person and remote) * Logging, tracking, and resolving service requests * Hardware, software, and network support * Equipment installation, configuration, and maintenance * Support for network and telephony infrastructure * Asset management and technical documentation **Requirements** * Technical course in IT or ongoing/completed higher education degree in IT-related field * Minimum **2 years of experience in technical support or service desk** * Knowledge of: * Hardware and maintenance * Networks (TCP/IP) * Software installation **Behavioral Profile** * Clear and concise communication * Organization and accountability * Proactivity and sense of urgency * Ability to handle pressure and multiple concurrent tasks * Strong adaptability to standards and procedures **Benefits** * Meal Allowance: R$ 35.00/day (with 20% employee contribution) * Transportation Voucher * Life Insurance * SESC Membership * GoGood Platform ### **Why is this position ideal for you?** If you value **flexibility**, have **availability to respond to call-ups**, and wish to work in a dynamic IT environment, this opportunity could be your next career step! Minimum Education Level: Higher Education