CUSTOMER SUCCESS - HYBRID

Description

Job Summary: We are seeking a Junior Customer Success professional to ensure a consistent customer journey and humanized support, focusing on exceptional customer experience and outcomes. Key Highlights: 1. Focus on the customer journey and retention 2. Dynamic, meritocratic, and results-oriented environment 3. Growth opportunity within a marketing and sales company **Position: Junior Customer Success** We are a company specializing in marketing and sales for SMEs, with expertise in paid traffic, performance, and predictable growth. We help businesses scale their results through strategy, technology, and close customer relationships. We are looking for a Junior Customer Success professional to work directly with our customer base, ensuring a consistent journey, humanized support, and retention. This role is critical to guaranteeing that our customers enjoy an exceptional experience and achieve solid results with our services. If you have an analytical mindset, enjoy working with people, learn quickly, and want to grow in a dynamic, meritocratic, and results-oriented environment—this opportunity is for you. **Responsibilities** * Welcome and onboard new customers * Monitor NPS, engagement, and risk signals (churn) Track the customer journey (onboarding, engagement, retention) * Ensure alignment between commercial promises and operational deliverables * Conduct check-ins and strategic calls with customers * Validate engagement across internal channels and workflows * Coordinate campaigns and deliverables with the traffic team * Send proactive communications and delight initiatives * Identify potential issues and guide either the customer or internal team toward resolution Requirements: **Mandatory Requirements** Minimum 1 year of experience in customer service, support, CS, or related areas Strong verbal and written communication skills Active listening and empathetic attitude Organization and discipline Ability to quickly learn tools and processes