Job Summary: Manage daily operations, staff, finances, and marketing for a cafeteria, ensuring excellent customer service. Key Highlights: 1. Full management of the cafeteria's daily operations 2. Team leadership and development 3. Focus on excellence in customer service Key Responsibilities1\. Daily Operations * Open and close the shop * Ensure cleanliness and compliance with health and safety regulations * Monitor inventory (coffee beans, milk, pastries, supplies) * Coordinate with suppliers and place orders 2\. Staff Management * Hire, train, and schedule baristas and support staff * Supervise performance and provide feedback * Foster teamwork and maintain positive morale * Handle conflict resolution when needed 3\. Customer Service * Ensure a high\-quality customer experience * Address customer complaints professionally * Maintain service standards and brand image 4\. Financial Management * Manage budgets and control costs * Track sales and analyze performance * Handle cash management and daily reporting * Implement strategies to increase revenue 5\. Marketing \& Growth * Promote special offers and seasonal drinks * Manage local advertising or social media presence * Build relationships within the community Job Type: Full-time, Part-time Compensation: R$130\.000,00 \- R$190\.000,00 per year Expected Working Hours: 40 hours per week Benefits: * Health insurance * Dental insurance * Private pension plan * Life insurance Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
