Commercial Relationship Supervisor

Description

Job Summary: The Commercial Relationship Supervisor oversees commercial teams, plans B2C sales initiatives, and supports the execution of sales processes. Key Highlights: 1. Lead and align the team through follow-ups and training 2. Monitor and analyze performance indicators for continuous improvement 3. Ensure dissemination of the organizational culture We are seeking a **Commercial Relationship Supervisor** to oversee activities performed by commercial teams, plan and supervise initiatives to boost B2C sales, and support teams in guiding and executing sales processes. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Lead and align your team through follow-ups, training, feedback, task delegation, conflict resolution, motivational actions, performance evaluations, hiring requests, reassignment and/or termination requests, and disciplinary measures, among other people management activities; * Promote and internalize the organizational culture (Business, Mission, Vision, Values, and Strategy) within the team; * Monitor and analyze area performance indicators and define short- and medium-term actions to improve deliverables; * Seek innovations and improvements that increase productivity and performance in area activities; * Support audit processes when required; * Prepare and present results reports, forms, spreadsheets, or documents to leadership as requested; * Participate in defining the area’s strategic and budgetary planning when requested; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, as needed by the department and per leadership direction; * Translate strategies defined by coordination into action plans—from very short to short term—for implementation by teams; * Supervise activities performed by commercial teams; * Plan and supervise initiatives to boost B2C sales; * Support teams in guiding and executing sales processes; * Ensure team leaders have all necessary information and infrastructure to perform daily activities; * Develop action plans to achieve targets for teams under supervision. **Requirements and Qualifications** * Currently pursuing a Bachelor’s degree in Business Administration, Marketing, Commercial Management, or related fields; * Knowledge of the Marketing Mix, metrics, SWOT-based feasibility analysis, as well as proficiency in Google AdWords and Google Analytics, indicator analysis, door-to-door commercial strategies, and customer service techniques. **Preferred Qualifications:** * Completed Bachelor’s degree in Business Administration, Marketing, Commercial Management, or related fields; * Computer literacy; * Advanced MS Office suite skills; * Advanced Google tools (Sheets, Docs). **Additional Requirements:** * Driver’s License – Categories AB. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that fosters personal and professional development; * Both horizontal and vertical workplace structure—meaning you are the protagonist of your own career!; * Meal benefit (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Dependent PCD Assistance; * Payroll-deductible loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education institutions. We operate in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará State. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to Brazil’s digital transformation.