Post-Sales Assistant (Implementation)

Description

Job Summary: You will support the implementation process, ensuring a positive customer experience through monitoring and managing schedules and feedback. Key Highlights: 1. Support the implementation process and ensure a positive customer experience 2. Monitor implementations and organize training schedules 3. Collect and validate customer feedback on trainings **Post-Sales Assistant (Implementation)** **Key Responsibilities** You will be responsible for supporting the implementation process, ensuring a positive customer experience. Your responsibilities include: * Monitoring the progress of implementations * Structuring and organizing training schedules * Managing the schedules of implementation technicians * Collecting and validating customer feedback on completed trainings * Communicating potential customer dissatisfaction or anomalies in the process to relevant stakeholders (project leaders and coordination) * Participating in meetings related to implementation projects **Requirements** * Prior experience in customer service * Knowledge of CRM systems * Strong communication and interpersonal skills * Organizational skills and problem-solving ability * Completed high school education **Benefits** * Meal allowance/food voucher * Transportation allowance * Birthday day off * Wellhub (Gympass) – corporate wellness benefit