Operations Analyst - Arapiraca/AL

Description

Job Summary: We are seeking a committed and passionate Operations Analyst to oversee the quality of outsourced services, manage condominium billing, and optimize resource consumption. Key Highlights: 1. Transform people's lives daily in a meaningful way. 2. A journey full of learning opportunities and energy. 3. A culture that reflects our values and goals. Join Our Team! We are looking for professionals who are committed and passionate about what they do, for the position of **Operations Analyst** in **Arapiraca/AL.** We operate in a transformative manner, impacting people's lives daily. If you identify with the challenges presented, wish to join a journey full of learning opportunities, and are full of energy, this opportunity is for you!!! Here, our culture reflects how we act, our values define who we are, and our goals determine what we will achieve! **Responsibilities and Duties** Oversee quality control of outsourced and in-house services related to conservation, cleaning, maintenance, air conditioning systems, security, as well as hygiene of stores and shopping centers, through SLA measurements of third-party companies, other maintenance management tools, and activity inspections. Perform billing for Common and Specific Condominiums, ensuring compliance with the approved budget, and submit monthly financial reports, providing the Operations Manager with necessary information for decision-making and interfacing with the Administrative Management team for effective management of shopping center resources and cash flow. Coordinate interfaces and schedules among various operational departments to ensure execution of repairs and related activities. Hold periodic meetings with third-party supervisors to improve service delivery. Conduct systematic and daily rounds throughout the shopping center premises to evaluate third-party service performance, documenting irregularities with photos and forwarding them to responsible parties—including maintenance, security, cleaning, and parking services. Directly contact store owners to ensure requests and guidance regarding quality and conservation are clearly understood. Analyze and take action on issues raised by the “Mystery Shopper” program and other area performance indicators. Respond to customer service (SAC) complaints under your responsibility. Monitor and analyze parking revenue operations via periodic reports, aiming to control revenues and expenses generated by parking. Issue periodic reports on pedestrian and vehicle traffic flow, enabling historical analysis and demonstrating trends in foot and vehicle traffic at the property. Record, monitor, evaluate, and seek optimization of electricity and water consumption, as well as other maintenance-related expenses, aiming to reduce consumption through practical, low-impact operational solutions, thereby lowering condominium expenses and accurately allocating cost-center divisions. Monitor, analyze, inspect, and supervise renovation projects for stores and common areas, performing analyses, site visits, reporting, and addressing non-conformities to standardize stores according to technical specifications. Monitor and manage preventive and corrective actions related to items assessed by the Mystery Shopper program concerning maintenance, addressing non-conformities and improving other items to enhance comfort for customers and tenants. Monitor, verify, and provide the Operations Management team with necessary information for preparing the Monthly Operational and Performance Report (RMD), enabling the developer and executive board to track costs and activities carried out at the property. Provide support to tenants and third parties, answering questions and assisting with matters related to the maintenance department to ensure smooth operations. Perform other duties related to the role. **Requirements and Qualifications** * Completed or ongoing undergraduate degree in Engineering; * Analytical profile; * Prior experience in the field (Desirable); * Prior experience in shopping centers (Preferred). **Additional Information** * Transportation Allowance; * Medical Assistance; * Dental Assistance; * Life Insurance; * Profit Sharing Plan (PLR); * Birthday Day Off. #### **Grupo Partage has been operating in the market for over two decades, beginning its activities in 1997 with commercial real estate developments—"Triple A" office buildings—in São Paulo’s capital city.** #### **In 2009, it entered the shopping center sector, always focusing on development and management.** #### **Today, it operates across all five regions of Brazil, managing over 508,000 m² of gross leasable area (GLA) nationwide, supported by a team of more than 800 employees.** #### **Its goal is to become the best company in its segment—building stories and transforming the lives of everyone who crosses its path.**