Systems Support Assistant (HR)

Description

Job Summary: Professional to provide user support and assistance for SENIOR systems (HR/HR), analyze requirements, serve as an interface between departments, and identify improvements. Key Highlights: 1. SENIOR system support (HR/HR) 2. Business requirement analysis and direction 3. Interface between business areas and IT **Job Description:** ---------------------- \- Provide initial user support for SENIOR systems, focusing on HR and Human Resources modules; \- Register, classify, track, and respond to service tickets, ensuring adherence to deadlines and service quality; \- Support business requirement analysis and correctly route requirements to the responsible technical team; \- Act as an interface between business areas and the technical department, ensuring clarity and organization of information; \- Assist in identifying recurring issues and improvement opportunities in processes and systems; \- Maintain updated and organized records according to IT department standards. **Mandatory Requirements:** ------------------------------ * Currently enrolled in a Technical or Bachelor's program in Systems Analysis and Development (SAD), Information Technology, or related fields; * Interest in working in Systems / IT; * Basic knowledge of technology and computing; * Strong verbal and written communication skills; * Organizational skills, attention to detail, and ability to follow established procedures; * Logical reasoning. **Desirable Requirements:** -------------------------- * Knowledge of or experience with SENIOR systems; * Experience or exposure to HR / Human Resources routines; * Basic understanding of programming logic. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Work Location:** ---------------------- Centro \- Joinville/SC **Working Hours:** ------------------------ Flexible schedule availability.