CUSTOMER RELATIONSHIP ANALYST

Description

Job Summary: Responsible for serving customers, managing the client portfolio, identifying improvements, fostering customer loyalty, and supporting commercial strategies to drive telecommunications expansion. Key Highlights: 1. In-person, telephone, and online customer service to ensure customer satisfaction. 2. Identification of opportunities and development of customized solutions. 3. Data analysis for improvements and customer relationship strategies. We aim to build a more digital world every day—bridging distances and breaking down physical barriers. There are no limits to connectivity when business knowledge, technology, and innovation converge. We understand the challenges related to data, infrastructure, and internet, and work side-by-side with ISPs and enterprises to deliver a robust experience and expand telecommunications across Brazil and globally. We are here to accelerate businesses. Would you like to join our team? EDUCATION: * Completed bachelor’s degree in Administration, Marketing, Communications, or related fields. REQUIREMENTS: * Prior experience in customer service; * Experience with technology products or services (Preferred); * Experience in sales, including upsell and cross\-sell (Preferred); * Proficiency in Microsoft Office Suite and videoconferencing tools; * Strong verbal and written communication skills—clear and concise; * Organizational skills, analytical mindset, and ability to interpret strategic data; * Familiarity with customer management and relationship tools; * Experience in data analysis and strategy development; * Knowledge of customer service methodologies is a plus; * Organizational skills, attention to detail, and sense of urgency; * Ability to work collaboratively and proactively; * Skill in identifying opportunities and developing customized solutions; * And others. RESPONSIBILITIES: * Provide in-person, telephone, or online customer service via North Tecnologia’s communication channels to resolve inquiries, complaints, and ensure customer satisfaction; * Monitor link, equipment, and solution installations; * Analyze data and information to identify improvement opportunities, corrective actions, and track the customer portfolio; * Strengthen customer relationships to foster loyalty, contract renewals, and new business generation; * Conduct customer visits for relationship building; accompany account executives as needed for commercial support; * Maintain detailed records of customer interactions, requests, complaints, and resolved issues; * Prepare performance reports on the portfolio for results presentation; * Support post\-sales surveys for result analysis; * And other responsibilities.