Technician

Description

Job Summary: A professional responsible for installing, operating, and performing preventive and corrective maintenance on telecommunications systems and devices, while providing technical support. Key Highlights: 1. Works on the installation, operation, and maintenance of telecommunications systems. 2. Repairs internet, TV, and telephone networks and equipment. 3. Provides on-site technical support and diagnoses faults. Job Description: This professional is responsible for installing, operating, and performing preventive and corrective maintenance on telecommunications systems and devices. They are qualified to install and repair internet, TV, and telephone networks and equipment, among others. They provide technical support for customer and company equipment, troubleshoot and repair faults, lay cables and install equipment, all in compliance with quality, health, safety, and environmental preservation standards and strategies. Job Responsibilities: * Install, maintain, and repair internal and external fiber-optic networks. * Lay cables and install equipment on utility poles, buildings, rooftops, ceilings, and towers, in accordance with technical and safety standards. * Respond to customer service orders, adhering to scheduled appointments and deadlines. * Conduct technical diagnostics, identify faults, and implement corrections on networks and equipment. * Install and configure broadband internet, TV, and other solutions offered by the company. * Create user accounts and configure networks according to technical standards. * Perform preventive and corrective maintenance on company and customer equipment. * Provide on-site technical support, clarify doubts, and present appropriate solutions to customers. * Record and close service requests with clear and objective information in internal systems. * Use corporate and operational tools and systems in accordance with internal norms and procedures. * Operate company vehicles for travel and external service delivery. * Strictly comply with quality, occupational safety, PPE usage, and environmental guidelines. * Perform other duties related to the position as directed by the immediate supervisor.