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Job Summary: A professional to strategically implement improvements, leading initiatives that directly impact customer experience and contribute to senior management decisions. Key Highlights: 1. Lead continuous improvement projects and enhance customer satisfaction. 2. Develop strategies and action plans for customer experience. 3. Provide consultative support to management with strategic analyses. We are the Energisa Group! With over a century of history, Energisa is the largest private Brazilian electricity sector group fully controlled by national capital. Our diversified portfolio includes distribution companies, transmission concessions, large-scale renewable generation, an innovative energy solutions brand – (re)energisa – offering distributed generation from renewable sources, free energy market trading, and value-added services, as well as a shared services center, a contact center company, and Voltz, our sector’s first fintech in the digital accounts market. Recently, we diversified our portfolio further by entering natural gas distribution through the acquisition of ES Gás. Through our more than 17,000 employees, we transform energy into comfort and development for over 20 million people. We believe diversity and plurality drive innovation and extraordinary results. Everyone is truly welcome here! Want to be part of this story? Check whether this opportunity matches your profile and join us in this selection journey! **Responsibilities and Duties** **Strategically implement improvements, leading initiatives that directly impact customer experience and contribute to senior management decisions.** **Responsibilities:** * Lead continuous improvement projects based on survey results; * Develop strategies and action plans to enhance customer satisfaction; * Monitor and evaluate the impacts of implemented changes; * Adjust strategies according to results and received feedback; * Provide consultative support to management, contributing strategic analyses and recommendations. **Requirements and Qualifications** **What you must have:** * Bachelor’s degree completed in Administration, Communications, or Production Engineering; * Proficiency in data analysis and visualization tools (Power BI, Tableau, Python/R for statistical analysis); * Knowledge of project management (e.g., MS Project, agile methodologies); * Ability to develop strategic dashboards and performance indicators; * Skill in strategic planning and action plan development; * Experience in impact assessment and results measurement; * Courses in Customer Experience, especially CX metrics; * Data Analysis; * Microsoft Office: Advanced PowerPoint, Advanced Excel, and Office 365 tools; * Knowledge of Quality tools and continuous improvement techniques; **What will be considered a plus:** * Research methodologies and UX Research; * LGPD, ANEEL Resolutions, and Electricity Sector Legislation; * Postgraduate degree in Customer Experience or related fields. **Additional Information** PEOPLE are our greatest ENERGY. Thinking about your well-being, we offer a wide range of benefits. Take a look at what’s available to you: • Meal allowance or food voucher to shop for groceries at home or dine at your favorite restaurant; • Health and dental insurance for you and your family; • Private pension plan for financial reserves and investments; • Daycare assistance to support you during your children’s early years; • Life insurance to provide greater peace of mind for you and your loved ones; • Profit-sharing program, as an incentive for your work and results; • Quality-of-life programs ensuring employee well-being and promoting health; • Study grant programs to support your professional development; • Gympass, giving you access to over 18,000 gyms across Brazil. If you meet the job prerequisites, submit your application and watch for these tips: • During the selection process, communication will occur via email or phone. Ensure your contact details are up to date and monitor your inbox—including your spam folder. Stay alert for calls, as our corporate numbers display varying area codes. • If you receive negative feedback, don’t get discouraged—keep an eye out for other opportunities. Did you know we’re **one of the largest electricity sector groups in Brazil?** With 120 years of history, we’re an **ecosystem** of products and services focused on leading the energy transition, connecting people and businesses to the best energy solutions while building a more sustainable world. We operate in 977 municipalities across all regions of Brazil, delivering energy to over 20 million people. Our most visible work is electricity distribution—but we offer much more. Beyond our 9 electricity distribution companies and 13 transmission concessions, we operate a centralized photovoltaic generation plant and one of the country’s largest distributed photovoltaic generation parks under our innovative brand (re)energisa. We also operate in the Free Energy Market, providing value-added solutions to our customers. Additionally, we diversified our portfolio with natural gas distribution and trading through the acquisition of ES Gás—and since November 2024, through participation in the assets of Cegás, Copergás, Algás, and Potigás. We are also investing in bio-solutions generation, distribution, and trading—including biogas, biomethane, and biofertilizers—through Agric. Our **mission** is to transform energy into comfort, development, and new possibilities—sustainably. To achieve this, we rely on approximately 17,000 employees who make a difference every day. You can also be part of this transformation story. Let’s build a more sustainable world—together!
