Senior Receptionist

Description

Job Summary: Colégio Excelência is seeking an experienced Senior Receptionist with strong public-facing service skills, autonomy, and institutional poise, serving as the institution’s first point of contact. Key Highlights: 1. Experience in in-person, telephone, and digital customer service. 2. Support in administrative and pedagogical routines. 3. Opportunity to safeguard the institution's image and adherence to school regulations. The **Colégio Excelência** is an institution committed to high-quality educational development, grounded in values, organization, and excellence in service. We seek professionals who share our mission and contribute to a welcoming, ethical, and well-organized environment. The **Senior Receptionist** position is intended for professionals with prior public-facing service experience, capable of working autonomously, responsibly, and with institutional professionalism—serving as the school’s first point of contact for students, parents, guardians, visitors, and suppliers. **Main Responsibilities** * Provide in-person, telephone, and digital (WhatsApp and e\-mail) customer service * Receive and guide students, parents, guardians, visitors, and suppliers * Manage the flow of people entering and exiting the premises * Route calls, messages, and requests to the responsible departments * Support administrative and pedagogical routines * Organize documents and maintain an orderly reception area * Safeguard the institution's image and ensure compliance with school regulations * Assist junior receptionists when necessary **Minimum Requirements** * Completed high school education * Prior experience in a receptionist role * Strong verbal and written communication skills * Basic computer proficiency (Microsoft Office, e\-mail, and customer service systems) * Organization, responsibility, and professional demeanor **Preferred Qualifications** * Experience in an academic or educational setting * Ongoing technical or undergraduate studies * Experience handling high-volume customer traffic