Office Boy

Description

Job Summary: Perform external services with quality and responsibility, supporting internal demands and acting as a disseminator of the company's values. Key Highlights: 1. Commitment and professional conduct 2. Adherence to company culture 3. Focus on continuous improvement and organization **JOB MISSION:** Perform external services with quality and responsibility. **BEHAVIORAL COMPETENCIES: COMMITMENT, SOCIABILITY, AND PROFESSIONAL CONDUCT** * Attendance and punctuality: Regularly reports to and remains at the workplace, consistently adhering to established or agreed-upon working hours. * Contribution to workplace quality: Contributes to a healthy work environment by maintaining a positive and respectful attitude toward internal and external SILVA FREITAS clients. * Team spirit: Collaborates respectfully and cooperatively within teams. * Flexibility and adaptability: Demonstrates the ability to adapt and work effectively in diverse and changing situations, with various people and groups. * Continuous improvement: Recognizes errors made and treats them as opportunities for learning and development, using them to enhance deliverables and outcomes. * Promptness: Shows willingness and readiness to respond promptly to work demands. * Professional confidentiality: Maintains confidentiality regarding SILVA FREITAS information and incidents. * Diligence: Uses office materials, facilities, and equipment appropriately, contributing to resource conservation and responsible usage (e.g., water, electricity, machines, stationery, hygiene, cleaning, etc.). **COMPETENCIES FOR ADHERENCE TO COMPANY CULTURE** * Courtesy: Attends to internal and external clients with quality, education, attention, promptness, interest, and kindness. * Positive attitude: Cultivates an appreciative perspective and mindset. Extracts learning and developmental opportunities from all situations—especially adverse ones. Practices flexible thinking focused on opportunities and what truly matters, replacing complaints with solutions. Contributes to emotional lightness and well-being in the workplace. * Emotional balance: Remains calm in adverse situations without losing emotional composure. Demonstrates self-awareness, self-control, and self-motivation. Assimilates situations and reflects before acting. Exhibits professional maturity in managing unexpected circumstances—particularly in tense or conflict-ridden environments. **JOB-SPECIFIC BEHAVIORAL COMPETENCIES** * Willingness to learn: Continuously seeks development and continuous improvement; demonstrates openness to learning and enhancing knowledge, skills, and competencies. * Organization: Maintains order and control over information; skillfully categorizes, identifies, prioritizes, and acts swiftly and disciplinedly in response to demands; expresses organizational discipline to comply with norms and procedures that support achieving goals and objectives. * Initiative: Identifies opportunities and proactively addresses problems. Cultivates a proactive and solicitous attitude, offering to perform tasks, identifying opportunities, and acting to implement them. * Responsibility: Takes accountability for one’s own actions; assumes responsibility for outcomes and any necessary corrections of errors; focuses on problem-resolution possibilities rather than assigning blame or seeking justifications that contribute nothing to learning or improving results and procedures. **JOB RESPONSIBILITIES** * Deliver documents to requested locations; * Make bill payments and perform other services at banking institutions; * Purchase various materials; * Carry out loading and return of processes; * Support internal office demands; * Digitize documents requested by the Controller’s Department; * Perform other external services upon request; * Daily file petitions at the courthouse; * Verify existence of petitions awaiting filing before the end of court business hours; * Respond to requests from the immediate supervisor; * Act as a disseminator of SILVA FREITAS values; * Strictly conduct professional activities in accordance with the decorum established in the SILVA FREITAS Internal Regulations; * Follow SILVA FREITAS corporate identity image guidelines when performing job duties.