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Job Summary: The professional will support the execution of collection activities, monitoring delinquency, contacting clients, and updating information to recover outstanding amounts. Key Highlights: 1. Support in executing collections and payment negotiations 2. Monitoring the delinquent portfolio and preparing reports 3. Liaising with internal departments and ensuring compliance with regulations Responsible for supporting the company's collection activities, including monitoring delinquency, contacting clients, and updating information — thereby contributing to the recovery of amounts indemnified by the Company under lease guarantee insurance claims. **Responsibilities and Duties** **Collection Execution** * Contact clients, brokers, and commercial departments to collect outstanding amounts, following the established collection escalation framework. * Support payment negotiations, adhering to guidelines and policies defined by the Company. * Record agreements and interactions in systems, ensuring information is up to date. **Portfolio Monitoring** * Monitor the delinquent portfolio, identifying overdue clients and updating internal controls. * Track and identify potential delays or gaps in negotiators' performance, aiming to ensure that all discussions are conducted with quality and in compliance with the Company’s established criteria. **Reporting and Controls** * Prepare operational reports to monitor delinquency and collection activities. * Support updating key departmental performance indicators. **Operational Processes** * Execute the inclusion and removal of records from credit protection agencies (e.g., SERASA), as instructed. * Support forwarding documentation to the Legal Department and/or third-party law firms. * Assist in managing collection processes and organizing departmental information. **Liaison and Support** * Support interaction with internal departments — such as Commercial, Finance, Legal, and Technology — to meet operational demands. * Act in compliance with departmental norms, policies, and procedures. **Institutional Responsibilities** * Act in alignment with the Company’s organizational values and competencies. * Comply with legal requirements and internal standards through active participation in training programs and prompt reporting of potential deviations. * Safeguard confidentiality of information per the Pottencial Code of Ethics. **Requirements and Qualifications** **Education** Completed undergraduate or technological degree in: * Administration * Accounting * Economics * Related fields **Technical Knowledge** * Microsoft Office Suite — **Basic** * Premium collection processes, delinquency management, policy cancellation, and broker relationship management — **Basic** * Performance indicators (KPIs) — **Basic** *(desirable)* * SERASA-related processes — **Basic** * Management and collection systems — **Basic** **Additional Information** * Meal Voucher (R$ 997.70/month); * Food Voucher (R$ 771.13/month); * SulAmérica Private Health Insurance (private room); * SulAmérica Dental Insurance; * Profit Sharing Plan (PLR); * Alelo Christmas Basket Voucher (R$ 771.13); * Life Insurance; * Daycare or Nanny Allowance (R$ 502.29 until age 6); * 6-month maternity leave and 20-day paternity leave; * Birthday day off; * Early 13th salary payment in May; * TotalPass; * OnHappy. **Pottencial is built by people, for people!** We invest in our **\#potters**, because we believe that **transforming the insurance market starts with embracing daily challenges** and wanting to protect what matters most to people. We have been operating in the market for 15 years and have already protected the lives, businesses, and assets of over 265\.000 customers. We are more than 550 \#potters, spread across various locations and painting Brazil orange! For eight years, we have ranked as market leaders in Guarantee Insurance, and for six years, we have held the position of second-largest provider in Lease Guarantee Insurance. **Our \#ChampionTeam** breathes teamwork and focuses on results. Thanks to a strong organizational culture, we have consecutively received certification from **GPTW** for five years running as a great place to work! We value individuality, promote a healthy work environment, and celebrate collective achievements. We offer numerous professional development opportunities, including training programs and tools tailored for our \#Potters. **DIVERSITY & INCLUSION** Our focus is on attracting talent — regardless of background! We embrace diversity and inclusion, **encouraging women, people with disabilities, individuals of all races and sexual orientations to apply for our positions and join us in revolutionizing the insurance market.** After all, diverse perspectives find solutions more quickly. **So, are you ready to become a \#potter and transform the insurance market with us?**
