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Job Summary: We are seeking a customer service professional with excellence in communication, proactive problem-solving skills, and commitment to the company's service standards, performing administrative tasks and support. Key Highlights: 1. Excellence in customer service and communication 2. Positive attitude to solve problems and pursue high performance 3. Commitment to and respect for internal policies Description: What you need to have: * Experience in public-facing customer service. What we expect to find in your professional profile: * Excellence in customer service; * Maintain excellent communication with all visitors, students, and company employees; * Enjoy working with people and for people; * Demonstrate a positive attitude to promptly resolve potential issues; * Continuously update yourself and strive for high performance in your activities; * Commitment to working hours (always punctual); * Respect for the company's internal rules and regulations; * Be a faithful guardian of the Wave Standard (always act with respect, transparency, humility, and pursue excellence in everything you do); * Actively, receptively, and empathetically greet visitors and customers; * Perform administrative tasks that support our company’s organization; * Schedule appointments and answer questions about our services; * Receive, screen, and forward incoming phone calls; * Support the sales team to ensure better service delivery; * Ensure the reception area is tidy, welcoming, and fully stocked with stationery and necessary supplies; * Inform your supervisor of any problems, setbacks, or situations preventing you from performing your duties effectively; * Carry out other tasks not listed here as needed and per your immediate supervisor’s instructions. 2511130202461267852
