Customer Support Analyst

Description

Job Summary: We are seeking a Customer Support Analyst to handle requests, diagnose issues, document interactions, and collaborate with other departments. Key Highlights: 1. Challenging and engaging opportunity for problem analysis and resolution 2. Focus on ensuring an exceptional customer experience 3. Collaboration with Information Technology and Management teams Are you looking for a challenging and engaging opportunity where you can apply your analytical and problem-solving skills? Then we have an amazing position waiting for you! We are looking for a Customer Support Analyst to join our dedicated team. As a Customer Support Analyst, your responsibilities will include: * Promptly and effectively addressing customer requests, ensuring an exceptional experience; * Analyzing and diagnosing issues to identify efficient solutions; * Documenting and recording customer interactions, maintaining a detailed history; * Providing constructive feedback to the team to support continuous process improvement; * Collaborating with other departments, such as Information Technology and Management, to ensure resolution of complex issues. Requirements: For this position, we seek professionals with the following qualifications: * Proven experience of 1–5 years in customer support or related roles; * Excellent verbal and written communication skills; * Ability to work collaboratively in a team environment; * Proactiveness and creative problem-solving ability; * Familiarity with customer service and support tools; * Knowledge of technology environments and systems. **Preferred Qualifications:** Fundamental understanding of how e\-commerce operations function Practical understanding of daily online store operational stages, including: Product listing: creation and updating of information, descriptions, images, categories, inventory, and attributes. Payments: knowledge of payment methods (credit card, PIX, bank slip), anti-fraud measures, transaction reconciliation, and transaction status. Shipping and logistics: shipping cost calculation, carrier integration, delivery rules, timelines, and order tracking. Orders: end-to-end workflow from purchase through after\-sales, including order picking, invoicing, dispatch, exchanges, and returns.