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Job Summary: Manage and optimize infrastructure operations, ensuring efficient distribution of tasks, proper network functionality, and high service quality. Key Highlights: 1. Growth opportunities 2. Focus on technology and human-centered service 3. Dynamic environment and a team that connects people With nearly 30 years in the market, Unetvale is a regional leader in connectivity and fiber optics, delivering high-quality internet to residences, condominiums, and businesses—always emphasizing technology and human-centered service. If you seek a dynamic work environment, growth opportunities, and wish to join a team that connects people and transforms experiences through technology, this is your chance! **What will be your challenge?** Manage and optimize infrastructure operations, ensuring efficient task distribution, reliable network performance, and high service quality—supporting the technical team and contributing to continuous process improvement and enhanced customer experience. **Prior experience with ISPs/Telecom is required.** **Main responsibilities:** * Plan, assign, and monitor operational tasks across internal and outsourced teams; * Guide the team, support coordination efforts, and deliver training; * Generate and analyze departmental performance indicators; * Monitor schedules, service quality, and compliance with standards; * Respond to and resolve network alarms, failures, and emergency service requests; * Provide technical support to internal teams, customers, and partners; * Contribute to network projects and maintenance (GPON), including equipment configuration and testing; * Maintain accurate records, organize processes, and update work instructions; **What we offer:** * Unimed Health Insurance Plan; * Meal Allowance; * Dental Care Plan; * Life Insurance; * Free Internet up to 700 GB; * On-site fitness classes; * SESI Telemedicine; * Fresh fruit in the office.
