Performance Manager - Ecommerce

Description

Smollan Digital Commerce is the specialized unit focused on accelerating growth and profitability across digital channels, connecting strategy, execution, and technology for D2C, B2B, marketplace, and retail media operations. Through integrated delivery, performance focus, and data-driven decision-making, we support brands in scaling their digital presence with consistency and operational excellence. Part of the Smollan Group—present in over 65 countries with more than 85,000 employees—we combine global reach with local expertise to deliver end-to-end digital commerce solutions. Our differentiator lies in bridging physical and digital, making the omnichannel journey more efficient and delivering tangible results for our clients. The Performance Manager leads daily delivery and continuous improvement of Performance services (Paid Media, SEO, CRM, CRO, Analytics), ensuring robust execution, clear KPIs, and team accountability. This role translates strategic guidelines into actionable plans, builds scalable processes, and drives team productivity and client impact. It also supports commercial efforts by identifying upsell and cross\-sell opportunities, strengthening client relationships, and ensuring service delivery remains aligned with the market’s evolving needs (B2B, D2C, marketplaces)—all while fostering a high-performance, results-oriented culture. **Responsibilities and duties** * Ensure high-quality execution of Performance services (Paid Media, SEO, CRM, CRO, Analytics), aligned with delivery frameworks and client objectives; * Monitor performance KPIs, productivity metrics, and operational consistency to ensure scalability, efficiency, and consistent delivery quality; * Create and maintain routines, processes, and documentation to empower an autonomous, high-performing team; * Promote consistency and excellence across all deliverables through structured processes and performance evaluations; * Manage and mentor the Performance team, supporting their development and cultivating a culture of accountability, excellence, and collaboration; * Identify skill gaps and training opportunities, ensuring the team evolves alongside service complexity and market demands; * Foster a data-driven, results-oriented mindset across the entire team; * Collaborate with Account Managers to ensure our delivery supports client goals and delivers measurable value; * Strengthen client relationships by identifying upsell and cross\-sell opportunities based on delivery insights; * Track satisfaction and proactively address delivery issues that could impact retention or growth; * Act as a bridge between execution and strategy—translating business priorities into team action plans and delivery standards; * Collaborate with the Head of Performance to evolve our offerings according to market needs—including B2B, D2C, and marketplaces; * Contribute operational insights to market-entry discussions, ensuring our services remain competitive, efficient, and sustainably profitable. **Requirements and qualifications** * 7+ years of experience in performance marketing, digital commerce, or related fields; * Proven track record managing multidisciplinary teams and delivering results in agency or e\-commerce environments; * Strong hands-on knowledge of platforms such as Google Ads, Meta, Vtex, RD Station, GA4, and others; * Knowledge, Skills, and Competencies: * Deep expertise in performance channels (Paid Media, SEO, CRM, CRO); * Solid understanding of e\-commerce and digital commerce operations (including B2B, D2C, and marketplaces); * Ability to lead and develop delivery teams with autonomy and accountability; * Strong communication, prioritization, and analytical thinking skills; * Experience building trusted client relationships to support long-term growth; * Business-oriented mindset with ability to translate service excellence into measurable impact; **Additional information** **Our benefits:** **Flash Card:** Flexible balance for meal vouchers (VA/VR) and rewards. **Health Assistance:** Reimbursement for private health plans. **Health Plan:** Unimed (SC) option with co-payment. **TotalPass:** Access to gyms and mental health services. **Home Office Assistance:** For equipment. **Language Assistance:** English or Spanish. **Life Insurance:** Coverage provided by Sulamérica and MAG Seguros. **FarmaSesi:** Discounts at pharmacies and payroll purchases. **S System:** Access to SESC/SESI services and leisure. **Alle Zusammen:** Referral bonus for new talent. **SPARKS:** Rewards for referring new clients. **Smollan DC Achievements:** Gifts celebrating personal life milestones. Smollan Digital Commerce Latam is the unit responsible for accelerating brand growth across digital channels in Latin America. We do this by connecting strategy, technology, and operations to transform digital into a real engine for growth. **We operate in D2C, B2B, marketplaces, and retail media—with a strong focus on unlocking channel expansion and revenue growth for industry.** We are part of the Smollan Group—present in over 65 countries with more than 85,000 employees. The brand built its global presence by helping brands grow at the physical point of sale, with large-scale execution, intelligence, and operations. As digital advanced, this challenge grew more complex. **It requires integrating channels, data, and experience—and helping our clients sell where the sale happens.** In Brazil, this operation evolved from Híbrido, which—over 12+ years—built a solid foundation in digital commerce, now connected to a global ecosystem of solutions, technology, and execution. #### **Our Energy** We don’t believe in one-size-fits-all formulas. Each challenge demands contextual understanding, broad repertoire, and decisive action. That’s why we value people who take ownership, speak up, and make things happen. Here, trust isn’t rhetoric—it’s built daily, in how we engage with clients, our team, and the problems that arise. We listen, understand what truly matters, and work together until results happen. We hold ourselves to a high standard because we know our impact depends on it. What we deliver today must be better than yesterday. Constant evolution is part of our routine. We test, adjust, and move forward—without attachment. Failing fast is part of the process. Ultimately, everything comes down to one simple question guiding our decisions: **Does this help the team and the client move forward?** #### **What you’ll find here** * An environment that values exchange and continuous learning; * Projects with relevant brands and real business challenges; * Space to experiment, fail fast, and evolve; * A close-knit team that collaborates and supports each other; * The opportunity to grow alongside a globally expanding operation