Cashier

Description

Job Summary: A professional responsible for executing cash-handling procedures and delivering customer service in accordance with Sephora’s guidelines, while maintaining store organization and operational standards. Key Highlights: 1. Excellent customer service following Sephora standards 2. Maintaining store organization and operational standards 3. Continuous professional development and teamwork **JOB MISSION** Carry out all cash-handling procedures and related processes, and deliver customer service in accordance with Sephora’s procedures. **MAIN RESPONSIBILITIES** **In-Store / Customer Service** * Adhere to all customer service policies and standards in accordance with Sephora’s procedures; * Greet and serve all customers enthusiastically and in accordance with Sephora’s service procedures; * Recognize and respect the work of others; * Contribute to a pleasant and organized working environment; * Complete transactions accurately and efficiently (including gift wrapping); * Handle returns/exchanges in a positive manner; * Engage customers in appropriate conversation during transaction completion; * Provide basic information about the store and products to customers as needed; * Encourage customers to participate in satisfaction surveys; * Act as a productive and motivated member of the store team; * Follow LVMH Group’s Code of Ethics and Conduct. **Store Presentation** * Be aware of Sephora’s product presentation concepts at all times; * Maintain cleanliness and organization standards at the checkout area; * Assist in maintaining backstage standards: stockroom, cabinets, kitchen, restrooms, etc. **Operations** * Execute and comply with all Sephora policies and procedures; * Strive to ensure excellence within your area of responsibility; * Participate in supply control (packaging, bags, gifts, labels, etc.); * Complete all tasks required for the assigned role in the store quickly and accurately; * Contribute to maintaining store safety standards; * Communicate area needs to the Supervisor; * Ensure compliance with sampling policies and procedures; * Be aware of special events and merchandise promotions within the store; * Assist in reducing company expenses without compromising service or standards; * Perform daily cashier and operations duties: * Returns/exchanges; * Communication of supply replenishment needs; * Price adjustments*; * Cash register opening procedures; * Cancellations*; * Cash register closing procedures; * Employee transactions*; * Package products appropriately; * Must be approved by the Store Manager or Supervisor. **Training** * Complete all My Sephora Learning trainings; * Seek additional training when necessary; * Assist in training new cashiers. **REQUIRED QUALIFICATIONS, EXPERIENCE AND COMPETENCIES** **Experience** * Prior cashier experience preferred; **Qualifications** **Knowledge and Skills Required** * Customer service, communication, and organizational skills; * Logical reasoning; * Experience handling cash/register – preferred; * Basic computer knowledge preferred. **Education Level** * High school diploma or equivalent. **Job Requirements** * Communicate verbally with customers and colleagues clearly; * Operate the point-of-sale system; * Demonstrate availability and flexibility; * Adhere to the dress code; * Deliver consistent and reliable service. **Competencies** * Teamwork; * Committed and proactive attitude; * Willingness to learn; * Professional ethics and values aligned with Sephora.