Junior Support Analyst

Description

Job Summary: Join the technical support team for Philips’ Tasy solutions, focusing primarily on the **Tasy System**, serving healthcare clients and ensuring timely ticket resolution. Key Highlights: 1. Technical support for the Tasy System in the healthcare sector 2. Ticket handling and resolution with a focus on customer satisfaction 3. Work in the financial and billing modules (TISS/SUS) ### **Job Title** Junior Support Analyst ### **Job Description** You will be part of the team providing technical support for Philips’ Tasy solutions, with primary focus on the **Tasy System**, working directly with healthcare clients. **Your responsibilities will include:** * Handling and resolving tickets, ensuring technical and functional analysis of requests; * Ensuring high-quality customer service and satisfaction, with emphasis on quality and SLA compliance; * Working in the **Tasy System’s financial module**, focusing on billing processes; supporting billing rules, health plan pricing, and system configuration; * Supporting activities related to **TISS (ANS) billing** and **SUS billing**, in accordance with current regulations; * Performing data analysis and SQL database queries to assist in incident resolution and address client inquiries. **To succeed in this role, you must have:** • Completed high school; preferably currently enrolled in or having completed a bachelor’s degree in Information Technology or related fields; * Experience with the **Tasy System** (mandatory), especially in billing or financial contexts; * Knowledge of **ANS TISS billing**, health plan pricing rules, and basic understanding of **SUS billing**; * Experience providing technical support for systems using **SQL databases**; * Knowledge of **Java** (a significant advantage); * Experience in customer support, with preference given to candidates who have supported systems in financial or hospital environments; * Strong communication, negotiation, organizational, and initiative skills; * Availability to work in a **hybrid model (3 days onsite / 2 days remote)** in **Blumenau – SC**. **How we work together** We believe that we are better together than apart. For our office\-based teams, this means working in\-person at least 3 days per week. Onsite roles require full\-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. Indicate if this role is a onsite role. **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. * Learn more about our business . * Discover our rich and exciting history . * Learn more about our purpose . If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .