Return Supervisor

Description

**Description and Responsibilities:** **Schedule:** Monday to Saturday **Level:** Supervision/Coordination **Employment Type:** Permanent – CLT Thais Real Estate is seeking a Return Supervisor with an analytical profile, resilience, and strong emotional intelligence to lead real estate return operations and manage client conflicts. The position will be responsible for organizing departmental processes, developing the team, and ensuring service quality and proper execution of real estate returns. * Lead the return and final inspection team; * Manage client conflicts and negotiations; * Monitor return processes and departmental KPIs; * Ensure service quality and adherence to deadlines; * Drive process reorganization and improvement within the department; * Support and develop the operational team; * Monitor property retention and legal demands; * Work closely with operations and provide support to the team. **Requirements:** * Experience in team management and customer service; * Degree in Business Administration, Law, or related fields; * Experience in the real estate market, preferably in leasing; * Conflict management and decision-making skills; * Strong communication, argumentation, and writing skills; * Analytical, dynamic profile with emotional intelligence; * Ability to work under pressure and high workload; * Knowledge of administrative and operational processes. **Preferred Qualifications** * Prior experience in real estate returns; * Knowledge of the Tenancy Law and legal routines; * Experience managing operations with KPIs and targets; * Experience in process restructuring and operational management. **Benefits:** Performance bonus, Meal allowance, Transportation allowance