High-Value Accounts Executive

Description

Job Summary: Work with high-value condominiums, prospecting and retaining customers for the sale and monetization of Claro products, delivering a differentiated experience. Key Highlights: 1. Strategic engagement in high-value condominiums 2. Customer retention and protection through differentiated experience 3. Management of a pre-established portfolio focused on results **Responsibilities and Duties** **What awaits you daily:** --------------------------------- * Engage with high-value condominiums to prospect new customers for Claro products (fixed and mobile); * Monetize existing Claro customers by offering additional company services—especially mobile—or improvements to their current offerings; * Retain and protect high-value condominium customers by delivering a market-differentiated experience; * Manage a pre-established portfolio of condominiums, being fully accountable for all sales, quality, and customer base metrics; * Maintain strong relationships with support, technical, and commercial departments; * Conduct on-site shifts at condominiums to boost sales and enhance customer retention; * Provide emergency support to your condominium portfolio for issue resolution; * Execute marketing initiatives within your condominium portfolio. **Requirements and Qualifications** #### **We’re looking for someone who:** * Thinks and acts from the customer’s perspective; demonstrates interest and curiosity about customers, their behaviors, and preferences to meet and exceed expectations; * Shows ongoing commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment that encourages diversity; * Is flexible enough to move beyond existing paradigms and mental models; seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental, and social interests. **To join our team, the following are essential:** ------------------------------------------------ * Reside in Balneário Camboriú; * Bachelor’s degree in Business Administration, Marketing, Commercial Management, or related fields; * Proficiency in Microsoft Office Suite; * Prior experience in commercial roles, business management, and customer relationship management is required. **Additional Information** At **Claro, people are one of our core values.** Guided by this principle, we continuously invest in the health, well-being, and quality of life of our employees! To ensure the best possible experience throughout your journey with us, we offer an attractive benefits package. Check it out: * Flexible working hours; * Meal and food allowance; * Medical and dental assistance; * Support for serious illnesses; * Assistance for dependents with disabilities; * Pharmacy benefit; * Daycare/Babysitter allowance; * Personal Support Program; * Claro Running; * Private pension plan; * Life insurance; * Employee Combo; * Wellhub (Gympass); * Meu Pet Club; * Partnerships and discounts; * Recognition program for tenure; * And much more! **At our company, we value an inclusive, diverse, ethical, collaborative, and harmonious environment. We do not discriminate based on gender, race, color, sexual orientation, social status, or disability. Everyone is welcome!** **Here, we have a large team making everything happen!** It is through the effort and dedication of each of our People that we are today a benchmark in what we do—united in our purpose: **“Connect to make life more fun and productive.”** We integrate all technologies to build the best and most comprehensive connectivity infrastructure in the country. We are multi-champions confirmed by Speedtest as having the fastest and most stable mobile internet and the most stable Wi-Fi network in Brazil, among many other recognitions. We are also the 4th most valuable brand in Brazil (BrandZ). In Brazil, we operate in over 4,800 municipalities and serve more than 83 million customers. We have led portability net gains for over five years—reaching 1.2 million ported lines in 2022. And there’s more: We **innovate** our products and services to better serve our users! Today, we offer **entertainment** solutions (Claro Música, Claro TV+, Claro Livros, Claro Vídeo, Claro Gaming), **financial** solutions (Claro Pay), and much more! We have **aerospace presence** (with 5 satellites in orbit via Embratel) and are a reference in **industrial, automotive, and agribusiness connectivity**, among others. We also foster connection between our businesses and the innovation ecosystem through **beOn**, Claro and Embratel’s innovation hub. Sustainability is a core Claro value. **We invest in environmental, economic, and social development**, always prioritizing governance, environmental responsibility, data protection, and social impact. Through the Claro Institute, we connect people for a better future—combining our services with social investments in **education and citizenship** projects. **So, is it a match? \#JoinClaro and help us build the new together!