Customer Experience

Description

Job Summary: Customer Experience professional responsible for customer service, communication, and administrative tasks, with a focus on relationship management and internal processes. Key Highlights: 1. Customer service and proactive communication with customers 2. Administrative services and system data entry 3. Creation and implementation of SOPs Customer Experience Daily Responsibilities \- Customer service \- inbound \- ⁠Customer communication \- proactive * Administrative tasks relevant to this area * System data entry * Online and in-person onboarding meetings * Creation and implementation of SOPs Requirements: Customer service experience Intermediate Microsoft Office suite proficiency Experience in the commercial area Bachelor's degree in Business Administration, HR, or related field Work Location: São Francisco, Curitiba \- PR Benefits: Unimed health plan \- effective after 90 days Meal allowance (VR) Transportation allowance (VT) Salary: BRL 2\.500,00 Working Hours: 8:30 AM to 6:00 PM (44 hours per week), alternate Saturdays Minimum Education: Bachelor's Degree