Junior Relationship Consultant - Broker Support

Description

Job Summary: Manage and develop the active broker portfolio, ensuring excellent service delivery and strengthening strategic partnerships. Key Highlights: 1. Broker portfolio management and development 2. Consultative customer service and partner relationship management 3. Ongoing support and training for brokers ***Job Description*** The **Dental Uni Odontological Cooperative** has been transforming smiles for nearly 41 years. With nearly one million beneficiaries and 15,000 corporate clients, it is the 6th largest dental plan operator in the country. It delivers quality of life through excellence in dental care, supported by the best and most qualified professionals in the market. Our purpose is "Uniting people through smiles," achieved with a team of committed, high-performing employees. ***What we expect from you:*** Credibility and innovation in actions Commitment to excellence Valuing people Integrity in relationships Clear communication ***Responsibilities and Duties*** * Manage the active broker portfolio, monitoring performance and progress. * Provide consultative support via phone, WhatsApp, e\-mail, and, when necessary, in person. * Resolve broker inquiries, requests, and demands promptly and effectively. * Conduct online and in\-person meetings. * Monitor the broker’s productive cycle, ensuring a positive journey and experience. * Drive loyalty and retention, reinforcing relationships and partnership continuity. * Record all interaction history and requests in the CRM. * Encourage portfolio growth and increased productivity. * Execute onboarding processes for new brokerage firms. * Deliver training sessions for new brokerage firms, representatives, or commercial partners. * Provide ongoing support to brokerage firms, representatives, and commercial partners. * Conduct in\-person visits for follow\-up, relationship building, and commercial presentations. * Monitor KPIs, reports, portfolio development, strategies, proposals, and negotiations. * Availability for business travel. * Valid driver's license (CNH). ***Requirements and Qualifications*** * Prior experience in customer service, relationship management, after\-sales, or related areas. * Strong verbal and written communication skills, with appropriate commercial language. * Empathetic, organized, proactive profile with strong problem\-solving ability. * Proficiency with digital tools and systems (CRM, WhatsApp, e\-mail, etc.). * Ability to work with goals, KPIs, and structured routines. * Bachelor's degree in Business Administration, commercial fields, or related disciplines (in progress or completed). * Experience in sales, portfolio management, or prospecting is a plus. ***Additional Information*** Work modality: On\-site Work location: Hauer, Curitiba/PR Working hours: Monday to Friday, 8:00 AM to 6:00 PM Benefits: * Meal voucher (VR) * Food allowance (VA) * Transportation allowance (VT) * Dental plan (Dental Uni) * Health insurance (Unimed) — monthly fee \+ co\-payment * Life insurance * Gympass * Birthday day off * Workplace gymnastics (twice per week) * Telemedicine * Discount club for partner institutions Employment type: Full\-time, permanent CLT contract Salary: R$2\.600,00 \- R$2\.800,00 per month Benefits: * Medical assistance * Dental assistance * Commercial agreements and discounts * Life insurance * Food allowance * Meal voucher * Transportation allowance Work location: On\-site