EXTERNAL SUPPORT TECHNICIAN

Description

Job Summary: Pulse Fibra is seeking an External Support Technician to provide on-site technical support, identify and resolve FTTH network issues, and improve infrastructure. Key Highlights: 1. Perform on-site technical support for customers 2. Identify and resolve network and connectivity issues 3. Ensure service quality and stability **Job: External Support Technician – Pulse Fibra** Pulse Fibra is looking for an External Support Technician to join our team! If you have a technical background, enjoy customer service, and seek professional growth, this opportunity is for you. **Main Responsibilities:** * Provide on-site technical support to customers; * Identify and resolve issues related to network and connectivity; * Implement improvements to the FTTH network infrastructure; * Ensure the quality and stability of services provided. **Requirements:** * Experience in customer service; * Knowledge of FTTH networks; * Strong communication and interpersonal skills; * Driver's license Category B (mandatory); * Flexible availability (including on-call shifts and weekends when required – compensated). **Compensation and Benefits:** * Salary: R$ 1.800,00 * Hazard pay allowance: 30% (R$ 540,00) * Meal allowance: R$ 29,00/day (average of R$ 638,00/month) * Cost-of-living allowance: R$ 200,00 * Life insurance **Average Monthly Total:** approximately R$ 3.178,00 + additional on-call compensation **Employment Type:** CLT (Permanent) **Location:** Londrina/PR Pay Range: R$1.518,00 – R$1.800,00 per month Benefits: * Internet allowance * Company-provided mobile phone * Life insurance * Meal voucher * Transportation voucher * Company-provided vehicle Work Location: On-site