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Job Summary: Support and maintenance of systems, including handling and resolving service tickets, analyzing and fixing production incidents. Key Highlights: 1. Challenging projects with technological and human-centered solutions. 2. Open-minded, autonomous, and creative culture. 3. Opportunities for continuous growth and learning. Challenging projects that increasingly seek technological and human-centered solutions to enhance user experience and interpersonal interactions. Our open-minded culture fosters a flat organizational structure where decisions are based on facts and data, always placing customer interests first. A people-driven company where employees work with autonomy and creativity. With an entrepreneurial spirit, each of us is the protagonist of our own story. Although everyone has the autonomy to take charge of their own lives, our routine is intense—we dream big and love what we do! Collaboration **Trust:** transparency and consistency; **Giving mindset:** asking for help and offering it; **Encouraging shared projects and initiatives:** discouraging silo formation. Commitment Creating growth opportunities for our people; **Think big:** set ambitious yet sustainable goals; Taking responsibility and making things happen; Loving what you do; Being authentic. Curiosity Challenging the status quo and offering new perspectives; Investing time in your own self-development; Rewarding a mindset of continuous learning; Embracing diversity and individuality. **What we expect from you:** * Supporting system maintenance and support activities, including handling and resolving service tickets, analyzing and fixing production incidents while ensuring adherence to agreed SLAs; * Availability for on-call shifts as scheduled; * Direct client contact for technical follow-up and clarification. * Supporting identification and optimization of manual processes and routines. **Requirements:** * Experience with Oracle Database/PL\-SQL; * Experience with Java; * Knowledge of Angular; * Experience in analyzing and resolving production incidents **Desirable:** * Experience with service ticket management tools * All our positions are open to People with Disabilities. At NTT DATA, we work to foster an inclusive culture. We believe diversity drives innovation and outstanding results; therefore, we do not discriminate based on disability, gender, sexual orientation, race/ethnicity, age, origin, family composition, or appearance. All our positions are posted under this principle. Join our team!
