Senior Systems Analyst - Cleaning Products Industry Segment

Description

Job Summary: ERP Sankhya Om user support professional, focusing on accounting and financial modules, seeking agile and effective solutions. Key Highlights: 1. ERP Sankhya Om user support 2. Focus on accounting and financial modules 3. Perform platform customization and improvements **Main Responsibilities:** * Provide user support, addressing needs related to incident resolution, bug fixes, and clarification of doubts, seeking rapid solutions that ensure the operation and management of the ERP Sankhya Om platform. * Focus on the accounting and finance module. Responsibilities * Provide user support, addressing needs related to incident resolution, bug fixes, and clarification of doubts, seeking rapid solutions that ensure the operation and management of the ERP Sankhya Om platform. * Perform necessary customizations and improvements on the ERP Sankhya Om platform, and validate them with the requester through handover/training to the user. * Address internal customer requests, analyzing and aligning them with company guidelines, clarifying doubts and providing assistance via available channels, as well as guiding optimal use of the product or service. * Maintain smooth communication with customers, informing them about ticket status/progress. * Act preventively and proactively, investigating internal customer requests, identifying root causes, and proposing creative and definitive solutions. * Exceed customer expectations by presenting agile, effective solutions that comprehensively and user-friendlier address initial customer requests. * Develop queries, reports, views, triggers, stored procedures, and Java routines. **Required Qualifications:** * Bachelor's degree in Information Systems or related fields. * Knowledge and experience with the **Sankhya Om System**, especially in accounting and financial modules. * Familiarity with Oracle database. * IT skills: Java, JavaScript, and PL/SQL. **Compensation and Benefits:** \*Fixed meal allowance: R$ 200.00 \*Medical insurance \*Dental insurance \*On-site meals with a monthly discount of R$ 2.30 \*Transportation allowance \*Life insurance \*Free parking \*Start product kit with a monthly discount of R$ 0.08 \*Tangará Club membership \*Gympass \*Vidalink – generic medicine purchases (R$ 150.00 per month via app, no payroll deduction) \*Onhappy / Trade Turismo (leisure travel benefit) \*Commercial partnerships and discounts **Competencies:** * Strong interpersonal skills. * Good communication skills. * Flexibility. * Logical reasoning. * Concentration and focus. * Analytical ability **Working Hours:** Monday to Friday: 08:00–18:00 Saturday: 08:00–12:00 Employment Type: Full-time, CLT (Consolidated Labor Laws) Salary: R$8,000.00 – R$10,000.00 per month Benefits: * Dental insurance * Meal allowance * Food voucher * Transportation allowance Work Location: On-site